Alexandra Olguin
Elkhart,IN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
20
20
years of professional experience
Work History
HR Clerk
Cleer Vision Windows
Elkhart, IN
01.2024 - Current
- Reviewed and updated employee records in HR database.
- Assisted with recruitment process, including posting job adverts and scheduling interviews.
- Conducted reference checks for potential candidates.
- Processed payroll information accurately and timely.
- Resolved payroll issues or discrepancies in a timely manner.
- Maintained personnel files according to legal requirements and company policies.
- Ensured compliance with all applicable employment laws and regulations.
- Provided advice on employee benefits packages, including insurance plans and retirement options.
- Prepared offer letters, contracts, onboarding documents and other related paperwork for new employees.
- Organized orientation sessions for new hires, providing them with necessary information about the organization's policies and procedures.
- Advised employees regarding their leave entitlements and vacation requests.
- Managed exit interviews when employees left the organization.
- Analyzed data from performance reviews to identify trends in employee satisfaction levels.
- Updated organizational charts as required to reflect changes in staffing structure.
- Monitored attendance records of staff members.
- Performed general administrative duties such as filing documents, typing correspondence, photocopying.
- Assisted with training coordination activities such as booking venues, arranging catering services.
- Responded promptly to inquiries from staff members related to HR-related topics.
- Provided essential support to address individual HR needs of employees.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Maintained human resources records by processing applications and resumes.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Established and generated various reports to verify HR compliance.
- Partnered with senior HR team to communicate company standards and policies.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Developed incentives to drive employee retention and improve work culture.
- Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
- Developed and updated HR policies and procedures manuals, ensuring alignment with best practices and legal requirements.
Packer
Voyant Beauty
Elkhart, IN
11.2022 - 12.2023
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Assembled cardboard boxes according to customer specifications.
- Provided assistance in the assembly line when needed.
- Arranged items on pallets according to size and weight.
- Verified labels for appropriate order numbers and item specifications.
- Notified team leader of product discrepancies and equipment malfunctions.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Inspected items for damage or defects prior to packing to ensure quality control.
- Ensured work area was clean and organized, adhering to safety regulations.
Office Receptionist/Assistant/Title clerk
Premier Motors
12.2013 - 02.2018
- Input hand-written customer orders and cash, credit, check payments, and refunds into system
- Gathered statistical information about clients and purchases, and created reports for owner
- Confidentially handled business tax information, legal documents, and customer information
- Drafted invoices for vendors and past-due letters for customers
- Compile statistical reports on payments, orders, and outstanding invoices
- Transcribed phone messages for manager/owner and manage email communications
- Updated records for customers and employees on a daily basis
- Supported additional functions in administrative and reception areas as needed
- Processed over 100 customer applications per month at 4 of the locations
- Worked with owner to improve data system and convert to computer-based ordering and payment format
- Charged off accounts by making contact with customers to discuss arrangements and locate any missing account information recommend for legal action
- Processed all the title work in the office
- To new title work, repossessions, auction titles, etc
- Assist customers in finding ways to meet financial obligations without falling further behind
- Prepared and paid invoices for multiple companies.
Sales Representative
Cricket Wireless
04.2010 - 11.2013
- Served customers by providing product and service information
- Resolved product and service problems
- Attracted potential customers by answering product and service-related questions
- Suggested information about other products and services
- Open new customer accounts by recording account information
- Maintained customer records by updating account information
- Resolved customer’s complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem
- Maintains financial accounts by processing customer adjustments
- Contributed to team effort by accomplishing related results as needed.
Elkhart Public Library
01.2005 - 01.2008
- Shelved books and other items back where they belong on the shelf in the correct order
- Assisted patrons by helping them find a specific section or title
- Answering questions or make recommendations to patrons
- Helped at the circulation desk: checked out books, movies, and other items for patrons
- Checked in items that were received and re-shelved.
Collection Agent /Account representative
MH Acceptance
Elkhart, IN
02.2018
- Develop and maintain a tracking system of incoming and late payments
- Monitor and date late payments
- Initiate late payment notices to relevant parties
- Make contact with relevant parties and current ones via phone call, email and text messaging annotation through 3 systems
- Inform debtors of their payment status and timelines for repayment
- Contact community and follow up on payments they are past due on
- Negotiate repayment and financial plans as needed
- Be persistent in calling and contacting customers
- Addressing questions, complaints, or suggestions with higher up management
- Follow up on late payment notices
- Monitor and resolve financial discrepancies
- Update and review all accounts to keep records of payments up-to-date
- Inform upper management and leaders when legal action is needed and in place
- Resolve legal matters and update records
- Filing notices and other important paperwork when needed
- Faxing important documents when told or needed
- Auditing accounts when told or when is needed
- Currently have 700 accounts that I oversee.
Education
High school diploma -
Elkhart Central High School
05.2009
Skills
- Active listening
- Effective Communication
- Computer Skills
- Customer service
- Negotiation and problem solving
- Bilingual
- Data Archiving
- Flexible
- Accuracy
- Team work
- Positive Attitude
- Dependability
- Open Mindedness
- Adaptability
- Organization
- Willingness to learn
- Attention to detail
- Strong work ethic
- Handling Pressure
Languages
English
Professional
Spanish
Professional
Timeline
HR Clerk
Cleer Vision Windows
01.2024 - Current
Packer
Voyant Beauty
11.2022 - 12.2023
Collection Agent /Account representative
MH Acceptance
02.2018
Office Receptionist/Assistant/Title clerk
Premier Motors
12.2013 - 02.2018
Sales Representative
Cricket Wireless
04.2010 - 11.2013
Elkhart Public Library
01.2005 - 01.2008
High school diploma -
Elkhart Central High School
Similar Profiles
RICK GARCIARICK GARCIA
Project Manager at American Vision WindowsProject Manager at American Vision Windows
Ricardo A Medrano MoranRicardo A Medrano Moran
Window and Door Installer Apprenticce at American Vision WindowsWindow and Door Installer Apprenticce at American Vision Windows
Giovanie HernandezGiovanie Hernandez
Window and Door Installer at American Vision WindowsWindow and Door Installer at American Vision Windows