Alexandra Oros

Dispatcher/Load Planner

• Determined appropriate loads and practical delivery schedule for each truck by balancing needs and availability of both drivers and clients.
• Coordinated with brokers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
• Updated company database with shipping information using Pro Transport, EZ Loads, Truck Logics and Quick Books to maintain visibility of operations for management.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Directed dispatching, routing, and tracking of 7-12 fleet vehicles.
• Tracked delivery progress to identify possible delays and provide real-time updates to brokers.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Answered phone calls and responded to broker emails.
• Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Monitored flow of paperwork and directed information to appropriate departments.

Truck Driver

• Dropped and hooked trailers and changed configuration of equipment.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Monitored and managed fuel consumption and expenses for management reporting.
• Operated with safety and skill to avoid accidents and delays.
• Maximized load safety by balancing, securing, and weighing products.
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Verified contents of inventory loads against Bills of Lading.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
• Inspected load security and checked for damages.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
• Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
• Inspected truck for defects and safe operating condition before, during and after trips.
• Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
• Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

Safety Officer

• Develop a comprehensive safety manual to be distributed to drivers.
• Maintain safety DQ files and records.
• Implement safety policies and procedures in compliance with local, state, and federal rules and regulations including FMCSA and Department of Transportation (DOT).
• Participate in new driver orientation and on-boarding processes.
• Develop and lead monthly training courses for drivers.
• Monitor all compliance items including physicals, licenses, random drug screens, annual reviews, hours of service regulations to ensure adherence at every operation.
• Handle accidents, insurance claims and audits.
• File IFTA, overweight, and other permits.
• Assist management on projects as needed.
• Assist drivers with ELD issues.

Accounting Assistant

• Assisted in payroll operations for team of 7-50 employees.
• Prepared, executed and submitted all 1099 forms for 100-150 contractors

• Managed day-to-day business operations.
• Operated with safety and skill to avoid accidents and delays.
• Completed regular inspections and maintenance actions to keep equipment operating at peak levels.
• Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Completed preventive maintenance and mechanical repairs on vehicles.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
• Maximized load safety by balancing, securing, and weighing products.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Dropped and hooked trailers and changed configuration of equipment.
• Verified contents of inventory loads against Bills of Lading.
• Fostered strong professional network and partnership building skills to connect with quality leads.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
• Maintained current Class A CDL

Driver Trainer

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Develop and implement training for the employee
• Provide necessary training, coaching, and mentoring to employees
• Identify areas for improving individual and team performance
• Identify skills gaps and fill them

• Dropped and hooked trailers and changed configuration of equipment.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Monitored and managed fuel consumption and expenses for management reporting.
• Operated with safety and skill to avoid accidents and delays.
• Maximized load safety by balancing, securing, and weighing products.
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Verified contents of inventory loads against Bills of Lading.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
• Inspected load security and checked for damages.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
• Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
• Inspected truck for defects and safe operating condition before, during and after trips.
• Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
• Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

Restaurant Manager and Trainer for 3 stores

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Reconciled cash and credit card transactions to maintain accurate records.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Oversaw food preparation and monitored safety protocols.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Delivery Driver

• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Followed traffic laws during delivery for safety of pedestrians and other vehicles.
• Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
• Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Addressed issues and resolved customer complaints to establish trust and reliability.
• Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
• Developed and maintained professional relations between customer, store personnel, and company.
• Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
• Delivered orders to customers to drive full satisfaction.
• Operated delivery vehicles safely and efficiently.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Immediately addressed problems with customers to promote speedy resolution.
• Processed payments, made change, and provided receipts.
• Stocked shelves and loaded orders to prepare deliveries.
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
• Assisted with sorting and organizing stockroom items.

Production Line Worker

• Collaborated with other production workers to achieve smooth running of production line.
• Boxed, labeled, and transported items to support assembly operations.
• Followed instructions to make products in line with customer specifications.
• Followed safety protocols to prevent accidents and injuries to self and colleagues.
• Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
• Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
• Inspected extruded product for appearance and size defects according to specifications.
• Maintained organized work area by cleaning and removing hazards.
• Organized and prepared workstations and materials needed for operations to maximize productivity.
• Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
• Assembled products according to changing daily work orders and specific customer needs.

Quality Manager

• Managed and archived quality documentation and participated in internal and external quality audits.
• Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Implemented quality control standards, methods, and procedures to meet compliance requirements.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Wrote and implemented new rework procedures to standardize processes and streamline workflow.
• Improved quality processes for increased efficiency and effectiveness.
• Developed and deployed production control plans and created work instructions and procedures.
• Equipped and organized facility to comply with ISO9001 standards.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Launched quality assurance practices for each phase of development

• Identified issues of non-compliance and elevated reports to senior personnel.
• Educated and oriented employees to improve compliance with quality control protocols.
• Verified manufacturing team compliance with quality control processes to help minimize rework and keep costs low
• Completed timely quality reports highlighting deficiencies and recommending corrective actions.
• Audited activities of workers on production lines and shipping and receiving.
• Reviewed work instructions and production strategies to verify compliance with established standards.
• Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
• Participated in compliance inquiries and provided interpretation of data to guide investigators in creation of Corrective and Preventive Actions.
• Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
• Monitored departmental forms for compliance to submissions rules and guidelines.
• Trained and reviewed work of junior personnel on departmental responsibilities.

• Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
• Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
• Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
• Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
• Reported damages, maintenance problems, safety issues, and potential hazards to management.
• Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
• Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
• Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
• Responded to customer inquiries and resolved complaints to increase satisfaction.
• Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
• Washed and folded towels and linens to properly stock guest rooms.
• Kept logs of cleaning activities to enable tracking history and maintain accurate records.
• Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
• Gathered dirty laundry in 15-20 rooms to arrange for pickup to laundromat.
• Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Handled requests for extra linens, toiletries and other supplies.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Sorted, laundered and put away various laundry items.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Phone Order Taker

• Entered orders into computer system quickly and in proper sequence.
• Offered immediate, friendly and knowledgeable assistance to every guest.
• Described menu items in detail and educated customers about meal options.
• Restocked bags, cups, lids, sauces and other counter supplies.
• Warmly greeted and welcomed customers to establishment before requesting food order.
• Welcomed customers and provided quick and attentive service.
• Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
• Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
• Suggested upgrades and additional items to meet upselling goals.
• Accurately performed cash register operations to process and receive payments and issue change.
• Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
• Checked outgoing orders for accuracy before delivery.
• Used downtime between customer orders to fulfill other guest services.
• Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
• Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
• Communicated with customers to address order inquiries, changes and cancellations.
• Input order information into system and updated customer accounts to document and track customer orders.
• Examined orders to confirm accuracy, completeness and adherence to customer requirements.
• Provided regular updates to customers regarding orders to maintain transparency and customer trust.
• Processed customer orders in line with established policies and procedures.

Cashier

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Upsold additional products and services to customers, increasing revenue.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Responded promptly to requests for assistance, spills and customer inquiries.

Line Cook

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Seasoned and cooked food according to recipes or personal judgment and experience.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Took food orders and cooked items quickly to complete order items together and serve hot.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Maintained food safety and sanitation standards.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Followed strict standards for food handling and safety, minimizing risks to customers.
• Managed opening and closing shift kitchen tasks.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Prioritized and re-prioritized kitchen tasks based on fluctuating demands.

• Identified issues of non-compliance and elevated reports to senior personnel.
• Educated and oriented employees to improve compliance with quality control protocols.
• Verified manufacturing team compliance with quality control processes to help minimize rework and keep costs low
• Completed timely quality reports highlighting deficiencies and recommending corrective actions.
• Audited activities of workers on production lines and shipping and receiving.
• Reviewed work instructions and production strategies to verify compliance with established standards.
• Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
• Participated in compliance inquiries and provided interpretation of data to guide investigators in creation of Corrective and Preventive Actions.
• Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
• Monitored departmental forms for compliance to submissions rules and guidelines.
• Trained and reviewed work of junior personnel on departmental responsibilities.

• Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
• Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
• Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
• Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
• Reported damages, maintenance problems, safety issues, and potential hazards to management.
• Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
• Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
• Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
• Responded to customer inquiries and resolved complaints to increase satisfaction.
• Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
• Washed and folded towels and linens to properly stock guest rooms.
• Kept logs of cleaning activities to enable tracking history and maintain accurate records.
• Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
• Gathered dirty laundry in 15-20 rooms to arrange for pickup to laundromat.
• Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Handled requests for extra linens, toiletries and other supplies.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Sorted, laundered and put away various laundry items.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Phone Order Taker

• Entered orders into computer system quickly and in proper sequence.
• Offered immediate, friendly and knowledgeable assistance to every guest.
• Described menu items in detail and educated customers about meal options.
• Restocked bags, cups, lids, sauces and other counter supplies.
• Warmly greeted and welcomed customers to establishment before requesting food order.
• Welcomed customers and provided quick and attentive service.
• Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
• Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
• Suggested upgrades and additional items to meet upselling goals.
• Accurately performed cash register operations to process and receive payments and issue change.
• Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
• Checked outgoing orders for accuracy before delivery.
• Used downtime between customer orders to fulfill other guest services.
• Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
• Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
• Communicated with customers to address order inquiries, changes and cancellations.
• Input order information into system and updated customer accounts to document and track customer orders.
• Examined orders to confirm accuracy, completeness and adherence to customer requirements.
• Provided regular updates to customers regarding orders to maintain transparency and customer trust.
• Processed customer orders in line with established policies and procedures.

Cashier

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Upsold additional products and services to customers, increasing revenue.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Responded promptly to requests for assistance, spills and customer inquiries.

• Identified issues of non-compliance and elevated reports to senior personnel.
• Educated and oriented employees to improve compliance with quality control protocols.
• Verified manufacturing team compliance with quality control processes to help minimize rework and keep costs low.
• Completed timely quality reports highlighting deficiencies and recommending corrective actions.
• Audited activities of workers on production lines and shipping and receiving.
• Reviewed work instructions and production strategies to verify compliance with established standards.
• Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
• Participated in compliance inquiries and provided interpretation of data to guide investigators in creation of Corrective and Preventive Actions.
• Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
• Monitored departmental forms for compliance to submissions rules and guidelines.
• Trained and reviewed work of junior personnel on departmental responsibilities.

• Assembled components with minimal supervision, exceeding expected project milestones.
• Completed durable assemblies and subassemblies with hand and power tools.
• Followed outlined specifications to implement assembly plans.
• Conducted quality assurance inspections on finished components and identified issues.
• Collaborated with team members to improve production processes and maintain quality standards.
• Aligned materials and merged parts to construct complex units.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Operated various machines used in production processes.
• Utilized safety devices and procedures to protect personnel and equipment.

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Developed and maintained positive relationships with customers to enhance service.
• Greeted customers at counter to fulfill requests and answer questions.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Operated dishwashing and sanitizing equipment according to manufacturer instructions.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Learned other teammates' work tasks to train as backup.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
• Cleaned and organized kitchen, dining and service areas.
• Greeted customers and answered inquiries regarding menu items and specials.
• Monitored food quality and freshness throughout day.
• Demonstrated knowledge of menu items and corresponding ingredients.
• Processed customer payments and balanced cash drawers.
• Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Utilized POS system to receive and process food and beverage orders.
• Adjusted food preparation methods in accordance with customer requests.