Alexandra Ortega

· Assisted in the supervision and delivery of quality services and care to adolescents ages 13-18 with substance abuse/co-occurring disorders.

• Provided empathetic support to clients facing personal challenges or crises.
• Attended conferences or trainings related to social work principles or current trends in the field.

· Monitored the overall well-being of up to 8 clients: filling out daily paperwork on behavior and notifying appropriate personnel in changes on said behavior when necessary.

· Made sure that client needs were met in a timely manner, upholding and updating client inventory routinely.

· Transported clientele off campus for outings, appointments, and to the hospital when directed to.

· Monitored the medications of over 8 clients, administering and filling out paperwork on said medications daily, in its specified time frame.

· Collaborated with co-workers in the de-escalation process to ensure the safety for the client in a crisis, and for the safety of others in that environment.

· Implemented routine nightly walkthroughs of the residential housing, monitoring client sleep patterns.

· Fulfilled day-to-day regimen of cleaning areas of the Hospital such as, rooms, cleans in over 20 patient rooms, hallways, waiting rooms, restrooms, and other areas of the hospital as assigned.

· Responded to over 20 calls daily for patient room cleans; getting rooms ready for new occupants, and implementing terminal cleans when necessary.

· Transported more than 30 pounds of waste regularly like garbage and biohazards, moving them to their appropriate locations.

· Assisted with the transfer of furniture and other medical equipment.

· Collaborated with fellow teammates on the unloading and transport of weekly truck shipments, putting cargo away to their designated areas.

· Upheld linen inventory, restocking and checking frequent one each assigned floor.

· Attended monthly meeting as scheduled.

· Executed daily cleaning duties of more than 15 resident rooms, sweeping, mopping, disinfecting, and handling more than 20 pounds of personal linen.

· Carried out light housekeeping duties such as, dusting and wiping over a dozen fixtures including lights, paintings, railings, doorknobs, and easy plant maintenance, on a record basis.

· Conducted daily inventory audits of linen supplies and amenities, identifying discrepancies and implementing restocking procedures that improved inventory accuracy by 20% and reduced out-of-stock instances by 40%.

· Enforced comprehensive cleanliness initiative in the canteen, overseeing daily sanitization and deep-cleaning efforts; as a result, infection rated decreased by 50% among residents and staff.

· Processed over a dozen orders daily of varying requests like packaging, cutting, stuffing, seasoning and other customs made by the consumer.

· Calculated and kept record of ticket receipts of over 50 consumer orders, and processed cash handling for customer pickups.

· Located regular merchandise from 100 to 200 heap of stock from clientele orders, in up to below freezing temperatures and transported, rearranged, and organized stockpiles for upcoming loads.

· Frequently carried out the tidying up of the building lobby such as sweeping, mopping, dusting, and other light housekeeping duties as directed.

· Executed detailed cleanliness protocols to maintain a pristine work environment, sanitized and organized workstation, equipment, and communal areas at the end of each shift to uphold company hygiene and hygiene standards.