Alexandra Ortega
Georgetown
Summary
Dedicated bank teller with strong skills in customer relationship development and bilingual communication. Committed to maintaining compliance with banking regulations while delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Bank Teller
Stock Yards Bank & Trust
Georgetown
10.2024 - Current
- Processed customer transactions efficiently and accurately.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained cash drawer integrity through regular balancing.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Handled customer complaints professionally and resolved issues promptly.
- Delivered exceptional service to customers in person or over telephone.
- Educated customers on digital banking tools and resources.
- Maintained confidentiality of bank records, transactions and customer information.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Researched customer inquiries regarding their accounts using internal banking systems.
- Built and maintained client relationships through quality, personalized interactions.
- Adhered to compliance regulations and bank policies consistently.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Restaurant Manager
Pepe's Mexican Restaurants
Georgetown
05.2015 - 08.2022
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Education
GED -
BCTC Adult Education
Lexington, KY01-2018
Skills
- Compliance, banking laws, and regulations
- Banking regulations knowledge
- Financial transactions
- Deposit and withdrawal management
- Money handling
- Cash counting
- Customer service
- Bilingual in Spanish
- Phone etiquette
- Excellent time management skills
- Stress tolerance
- Relationship management
- Professionalism and courtesy
- Listening and comprehension
- Patience and empathy
Languages
Spanish
Full Professional
Timeline
Bank Teller
Stock Yards Bank & Trust
10.2024 - Current
Restaurant Manager
Pepe's Mexican Restaurants
05.2015 - 08.2022
GED -
BCTC Adult Education