ALEXANDRA ORTIZ
Rochester
Summary
Reliable team member with solid background meeting and exceeding production demands. Carries out physically demanding work by keeping supplies organized, following orders. Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual. Offering exceptional communication and multitasking abilities. Experienced customer service representative with a proven track record of resolving customer inquiries eciently and effectively. Highly organized and detail-oriented individual with excellent communication skills, capable of building strong relationships with customers. Dedicated and reliable customer service professional with a positive attitude and a passion for providing exceptional service. Results-driven problem solver with a customer-focused mindset and a commitment to exceeding expectations.
Overview
2025
2025
years of professional experience
Work History
CREW MEMBER
Burger King
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Prepared quality products while maintaining portion control and presentation within service goal times
- Drove team success by completing assigned task quickly and accurately
SHIFT LEAD
Moes Southwestern Grill
- Delegated tasks to employees and monitored activities and task completion
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
ASSEMBLY LINE WORKER
Flower City Printing
- Boxed, labeled and moved items to keep production lines moving swiftly
- Used established assembly instructions to complete jobs
- Contributed to team-based environment to maintain line productivity and meet expected deadlines
SHIPPING CLERK
Rochester Optical
- Checked customer orders, labeling and documentation prior to shipment to avoid delays
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads
- Organized storage areas to maximize movement and minimize labor
TEAM LEAD
Panera Bread
08.2022 - 05.2024
FRONT DESK
Planet Fitness
05.2023 - Current
- Provided excellent customer service by greeting guests with a friendly demeanor and addressing any concerns or questions
- Maintained a clean and organized front desk area to create a welcoming environment for guests
- Processed payments and handled financial transactions in a timely and accurate manner
- Assisted guests with information about gym amenities
- Handled guest complaints and concerns with professionalism and empathy to ensure guest satisfaction
Management Trainee
Oaks Construction
09.2024 - Current
- Improved management skills by participating in rigorous training programs and workshops.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Scheduled estimate and repair appointments.
- Rented dumpsters out.
Education
HIGH SCHOOL DIPLOMA -
East High School
ASSOCIATE - CRIMINAL JUSTICE: POLICE SCIENCE
Monroe Community College
01.2024
Skills
- Operations Monitoring
- Team Collaboration
- Regulatory Compliance
- Leadership
- Positive Attitude
- Guest Service
- Problem-Solving
Awards
Graduated MCC with distinction and also received a scholarship during one of my semesters.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Management Trainee
Oaks Construction
09.2024 - Current
FRONT DESK
Planet Fitness
05.2023 - Current
TEAM LEAD
Panera Bread
08.2022 - 05.2024
HIGH SCHOOL DIPLOMA -
East High School
ASSOCIATE - CRIMINAL JUSTICE: POLICE SCIENCE
Monroe Community College
CREW MEMBER
Burger King
SHIFT LEAD
Moes Southwestern Grill
ASSEMBLY LINE WORKER
Flower City Printing
SHIPPING CLERK
Rochester Optical