Alexandra Palacio
Orlando,FL
Summary
Dynamic HCM Consultant from ADP with a proven track record in enhancing client human capital management through advanced analytics and comprehensive training programs. Skilled in SQL and adept at fostering strong employee relations, I have successfully managed complex implementation projects, significantly improving decision-making processes and operational efficiency. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Benefits HCM Consultant
ADP
04.2022 - Current
- Delivered comprehensive training programs on HCM software usage, empowering employees to maximize system capabilities.
- Led, coached and advised project teams to manage performance and deliverables.
- Served as a trusted advisor for clients, providing recommendations on how to optimize their human capital assets using advanced analytics techniques.
- Evaluated current talent management processes for clients, identifying strengths and opportunities for improvement while providing actionable insights based on data-driven analysis.
- Helped coordinate system set up, product enhancements and general technical support.
- Enabled better decision-making through the creation of insightful reports that analyzed workforce trends across various industries using HCMS data sets.
- Researched, troubleshot and resolved ADP and application items.
- Administered employee benefits programs and a managed open enrollment.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Managed complex HCM implementation projects from inception to completion, ensuring timely delivery and high-quality results for clients.
- Developed customized HCM solutions that addressed unique client requirements and business objectives.
- Conducted regular performance assessments of implemented HCM systems, ensuring optimal functionality and continued growth opportunities.
- Troubleshot complex issues, implementing effective resolutions that minimized downtime for clients'' HR operations.
- Identified risks and solutions to resolve conflicts.
- Acted as a liaison between technical teams and non-technical stakeholders during project implementations, ensuring clear communication throughout each phase.
- Used statistical methods to analyze data and generate useful business reports.
- Participated in requirements meetings to understand business needs.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Maintained detailed documentation on system configurations, updates, and issue resolutions for future reference.
University Recruiter
ECPI University
03.2019 - 03.2022
- Collaborated with hiring managers to identify specific needs, creating targeted recruitment strategies accordingly.
- Enhanced candidate pool by developing relationships with universities, colleges and student groups.
- Implemented strategic recruiting initiatives to attract diverse candidate pools from underrepresented backgrounds.
- Promoted employer brand awareness on-campus through participation in panel discussions, workshops, and presentations that highlighted company culture and opportunities available for graduates.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Used data to monitor students' progress and recommend solutions for improvement.
Education
Bachelor of Science - Business Organizational Leadership
Valencia College
Orlando, FL05.2021
Associate of Arts - Communications
Valencia College
Orlando, FL01.2017
Skills
- Employee Relations
- Business Analysis
- Human Resources Management
- Customer Support
- Technical Troubleshooting
- Benefits Management
- Project Management
- SQL
- HRIS Systems Knowledge
- Business Administration
Certification
- Operations and Services
- Human Resources Specialist
- Human Resources Generalist
- SHRM in progress
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Benefits HCM Consultant
ADP
04.2022 - Current
University Recruiter
ECPI University
03.2019 - 03.2022
Bachelor of Science - Business Organizational Leadership
Valencia College
Associate of Arts - Communications
Valencia College