Alexandra Pantoja
Gaithersburg,MD
Summary
Experienced administrative professional with a proven track record in team onboarding, upselling, and driving performance to boost client satisfaction. Bilingual in English and Spanish, with strong communication skills and expertise in booking software. Skilled in time management, cross-functional communication, and ensuring seamless day-to-day operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Salon Team Lead
Glam Nail Bar
07.2022 - Current
- Trained team members on new salon services and product lines, ensuring consistent service delivery and product knowledge.
- Supported social media engagement and client outreach by assisting with promotional content and online appointment requests.
- Provided bilingual client support helping to build strong relationships with a diverse customer base.
- Adapted to different roles and stations as needed to support team operations.
Center Coordinator
Center for Vein Restoration
06.2021 - 07.2024
- Scheduled and coordinated daily appointments with precision, ensuring efficient patient flow and optimal time management.
- Processed fee tickets and followed up on pending insurance claims to support timely billing and collections.
- Monitored office inventory levels and placed orders for supplies to maintain uninterrupted daily operations.
- Acted as a mediator during staff disputes, defusing conflicts and maintaining a positive and professional work environment.
Education
Associate of Business Administration -
Howard Community College
Columbia, MDSkills
- Ability to work independently and manage time
- Booking software (NextGen, Zenoti, Clover)
- Communicating clearly with staff and patients
- Onboarding and training new team members
- Skilled in using email platforms, spreadsheets, and shared documents
- Fluent in Spanish and English
- Transferable leadership and admin skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Salon Team Lead
Glam Nail Bar
07.2022 - Current
Center Coordinator
Center for Vein Restoration
06.2021 - 07.2024
Associate of Business Administration -
Howard Community College
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