ALEXANDRA PATINO
Pittsburgh,PA
Summary
Dynamic Senior Operations Manager with a proven track record at enhancing operational efficiency and driving sales growth by over 35%. Expert in KPI report analysis and strategic growth planning, with a talent for team leadership and fostering cross-functional collaboration. Skilled in Microsoft Office and adept at implementing innovative sales and marketing strategies.
Overview
11
11
years of professional experience
Work History
Senior Operations Manager
The Skin Center -
Pittsburgh, PA
01.2025 - Current
- Analyzed sales reporting to identify low-selling inventory and implemented promotions to ensure inventory optimality.
- Review and approve all inventory orders based on sales, and customer demand.
- Advised senior leadership on potential changes or modifications needed for current processes and procedures.
- Established procedures for tracking inventory levels, ordering supplies, and managing warehouse space.
- Designed and implemented hiring and training practices for personnel.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Established short- and long-term company goals, policies and procedures, monitoring progress and results.
- Created detailed documentation outlining all integration processes and procedures for new acquisitions.
Senior Operations Associate
The Skin Center
05.2021 - Current
- Directly responsible for approving all inventory purchase orders, negotiated with suppliers, and collaborated with cross-functional teams to align inventory levels with sales forecast and business objectives
- Oversee implementation of new operational software
- Create training materials and organize staff trainings
- Mentor new management hires
- Analyze reports to evaluate company capacity and provide solutions for improvement
- Implement new protocols for inventory optimization
- Enforce and optimize internal policies to maintain efficiency and responsiveness to ever-changing demand
- Continuously analyze processes to ensure performance meets company's strategic goals and overall mission
Medspa Manager
The Skin Center
09.2017 - 05.2021
- Managed all satellite offices of The Skin Center and directly responsible for sales growth of all centers
- Achieved sales growth YOY of over 65% from 2018 to 2020
- Directly responsible for all centers meeting the highest standards of service through provider incentives and sales coaching
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving results
- Developed creative sales tools including presentations, trend reports and product data sheets
Assistant Store Manager of Merchandising
Victoria's Secret
08.2015 - 09.2017
- Assisted store manager in producing revenue volume of 8-10 million in sales
- Directly managed development of 40+ associates
- Responsible for driving sales growth by overseeing product lifecycle (Sales Likes up 10% and Category likes up 15%)
- Analyzed category reports to assess strengths and opportunities to maximize real estate and product placement
- Directed numerous store openings around the state
- Presented store update suggestions and layouts to management and stakeholders
Operation and Staffing Supervisor
Victoria's Secret
08.2013 - 08.2015
- Optimized workforce management, recruited and trained new talent
- Monitored KPI's and enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices
- Led associate focus groups and meetings to obtain suggestions, address concerns and foster positive relations among team members and management
Education
Bachelor's Degree - Fashion Merchandising, Business Administration
Indiana University of Pennsylvania
Indiana, PASkills
- Business Management
- Project Management
- Team Leadership
- Customer Relations
- Sales Performance Optimization
- KPI Report Analysis
- Budget Planning
- Strategic Growth Planning
- Sales and Marketing
- Microsoft 365
- Software Implementation
- Nextech & RSI
- Productivity improvement
- Employee engagement
- Workforce planning
- KPI tracking
- Marketing strategy
Languages
Spanish
Native/ Bilingual
Timeline
Senior Operations Manager
The Skin Center -
01.2025 - Current
Senior Operations Associate
The Skin Center
05.2021 - Current
Medspa Manager
The Skin Center
09.2017 - 05.2021
Assistant Store Manager of Merchandising
Victoria's Secret
08.2015 - 09.2017
Operation and Staffing Supervisor
Victoria's Secret
08.2013 - 08.2015
Bachelor's Degree - Fashion Merchandising, Business Administration
Indiana University of Pennsylvania