Summary
Overview
Work History
Education
Skills
Languages
Hobbies & Interests
References
Timeline
Generic

Alexandra Pedraza

Aurora,CO

Summary

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset. Seeking entry-level opportunities to enhance abilities while contributing to a team.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Happy Burrito Mexican Restaurant
Bennett, Colorado
08.2018 - Current
  • Monitored staff performance to ensure adherence to customer service standards.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Ensured prompt resolution of customers' inquiries via phone, email, or chat support channels.

Education

Some College (No Degree) - Special Education

Metropolitan State University of Denver
Denver, CO

Skills

  • Patience
  • Adaptability
  • Strong organizational skills
  • Detail-oriented
  • Problem solving
  • Effective communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Hobbies & Interests

  • Baking
  • Reading
  • Spending time with family

References

References available upon request.

Timeline

Customer Service Manager

Happy Burrito Mexican Restaurant
08.2018 - Current

Some College (No Degree) - Special Education

Metropolitan State University of Denver

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