Alexandra Pena
Phoenix,AZ
Summary
Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Talented kitchen leader offer over 6 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
10
10
years of professional experience
Work History
Kitchen Manager
McDonald's
01.2016 - 10.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Cook Shift Leader
Queen's Pizzeria
11.2015 - 07.2016
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
Shift Lead
SUBWAY®Restaurants
09.2009 - 04.2013
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Lead Custodian
SaltRiver Day Labor Program
02.2007 - 06.2009
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
Education
GED -
Salt River Department of Education
1663 N. Longmore RD Scottsdale, Arizona 8525609.2013
Skills
- Purchasing Strategies
- Recruitment and Hiring
- Anticipating Problems
- Employee Scheduling
- Staff Management
- Safe Food Handling
- Front of House Management
- High-Volume Environments
- Inventory Control
- Team Leadership
- Food Preparation and Safety
- POS Systems Expertise
Timeline
Kitchen Manager
McDonald's
01.2016 - 10.2016
Cook Shift Leader
Queen's Pizzeria
11.2015 - 07.2016
Shift Lead
SUBWAY®Restaurants
09.2009 - 04.2013
Lead Custodian
SaltRiver Day Labor Program
02.2007 - 06.2009
GED -
Salt River Department of Education