Alexandra Perez
San Diego,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Engagement Specialist
Family Health Center Of San Diego
01.2021 - 08.2023
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Assisted patients in filling out check-in and payment paperwork.
- Used [Software] to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries in person, via telephone and through email.
- Developed and implemented customer service policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Offered personalized support to individuals needing [Type] services, helping connect each with available resources and relevant team members.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Increased brand awareness and boosted public perception of organization through proactive outreach and network development with key stakeholders.
- Increased referrals by calling on target groups, organizations and professionals.
- Built and maintained contact and referrals database for leads across [Location] territory.
- Networked across [Location] to build new connections and make initial contacts with prospects.
- Reached out to nonprofits and other organizations to find funding for at-risk groups.
- Advocated for client needs and funding for at-risk groups.
- Planned outreach events for [Community] to reach out to at-risk families.
- Worked with [Type] people to educate on methods of relocation or assistance opportunities.
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
- Participated in health education research initiatives, developing and evaluating health education programs.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Analyzed health data and created reports to present to community leaders and stakeholders.
- Identified and applied for grants and acquired alternate funding as needed to support health education programs.
- Designed and conducted health education surveys to assess health needs and risk factors within communities.
Shift Manager
Jack In The Box
08.2018 - 06.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Coordinated project workflows for departments.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Coordinated merchandising, promoted new products and increased brand awareness.
Sells (Paid Intern)
Second Chance Garden
08.2018 - 12.2018
- Completed multiple tasks simultaneously to optimize project completion.
- Created and updated records and files to maintain document compliance.
- Performed work according to project schedules and established quality standards.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Assisted with plant sales and community garden initiatives to promote business and educate public about gardening.
- Maintained and repaired garden tools and equipment to keep resources in good working condition.
- Pruned and trimmed plants and trees to maintain shape and promote healthy growth.
- Prepared soil for new plantings by tilling, amending and composting.
- Planted and cultivated various plants and flowers to create visually appealing and healthy gardens.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
REC Led
San Diego & Recreation Center
01.2018 - 06.2018
- Performed light custodial duties to provide clean and inviting facilities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Discussed safety and maintenance concerns with supervisor for remediation.
- Compiled hourly user statistics to document usage, issues and incidents to complete daily report form.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Responded to public inquiries to provide information about programs and facilities.
- Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Inspected and cleaned [Type] equipment and supplies to maintain operational standards.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Kept athletic and games equipment and facilities organized and maintained.
- Monitored participation in recreational activities to provide assistance to participants.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Collaborated with other recreation staff in developing new recreational activities.
- Prepared reports for management regarding status and progress of recreational activities.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
Education
Associate of Science - Registered Nurse
San Diego City College
San Diego, CA05.2025
GED -
Bayside Community School
San Diego, CA12.2019
Skills
- Marketing
- Internal and External Communications
- Social Skills
- Complex Problem-Solving
- Medical Records Management
Certification
- HIPPA Training 01/23- 12/23/23
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Patient Engagement Specialist
Family Health Center Of San Diego
01.2021 - 08.2023
Shift Manager
Jack In The Box
08.2018 - 06.2020
Sells (Paid Intern)
Second Chance Garden
08.2018 - 12.2018
REC Led
San Diego & Recreation Center
01.2018 - 06.2018
Associate of Science - Registered Nurse
San Diego City College
GED -
Bayside Community School