Alexandra Perez
Yuma,AZ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Case Manager
J&H copy services
Orange , CA
11.2017 - 08.2018
- Compiled reports on cases and submitted them to supervisors as required.
- Gathered and organized records from multiple sources.
- Conducted research to locate requested documents.
- Responded to inquiries regarding record availability and status.
- Verified accuracy of information contained in records before releasing them.
- Performed data entry tasks related to document management systems.
- Provided technical support related to Records Retrieval systems.
- Analyzed incoming requests for records retrieval services and determined appropriate action steps.
- Scanned documents into digital format as needed.
- Ensured all relevant parties had access to requested records in a timely manner.
- Collaborated with other departments on projects involving Records Retrieval activities.
Customer Service Representative
CalTrend
Santa Ana, CA
12.2016 - 11.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Responded to customer inquiries via phone, email and chat.
- Provided accurate information regarding product features, pricing and availability.
- Processed payments, refunds and exchanges quickly and efficiently.
Night Shift Supervisor
18004mytaxi
Santa Ana, CA
02.2013 - 12.2016
- Overseen the night shift operations and ensure safe working environment for all personnel.
- Ensured compliance with safety regulations, company policies and procedures.
- Monitored employee attendance, tardiness and overtime hours.
- Supervised daily activities of employees to ensure proper execution of tasks.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely and professional manner.
- Tracked and reported on dispatcher performance metrics.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Supervised the training of new hires in dispatching protocols and processes.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Supervised daily taxi dispatch operations, including assigning drivers and responding to customer inquiries.
- Analyzed data from GPS systems to ensure on-time arrival of vehicles at assigned destinations.
- Coordinated with local police stations regarding any traffic violations committed by drivers while on duty.
Skills
- Email and Telephone Etiquette
- Problem-Solving
- Performance Tracking
- Communication skills
Languages
Spanish
Professional
Timeline
Case Manager
J&H copy services
11.2017 - 08.2018
Customer Service Representative
CalTrend
12.2016 - 11.2017
Night Shift Supervisor
18004mytaxi
02.2013 - 12.2016