Alexandra Perez
Evergreen,AL
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles from Beauty Supply Store to Tres Leches Cafe. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating exceptional teamwork, and multi-tasking abilities. Known for reliability and a flexible approach, I consistently exceed employer expectations without compromising quality.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sales Associate
Beauty Supply Store
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cleaning Assistant
Brooklyn Community Services
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Visually inspected area for overlooked aspects.
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
Private Chef
Self Employed Services
12.2018 - 05.2024
- Worked closely with clients regarding their nutritional goals and implemented meal plans accordingly.
- Prepared high-quality meals for clients with diverse palates, emphasizing the use of fresh, local ingredients.
- Adapted quickly to last-minute changes in menu requests or guest counts without sacrificing quality or presentation standards.
- Maintained a clean and organized kitchen workspace, adhering to strict sanitation guidelines and safety protocols.
Seller
Pet Store
05.2022 - 10.2022
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
- Maximized profitability with strategic pricing, discounting, and inventory management techniques.
Customer Service Representative
Storelink Sales
02.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Pet Sitter
Wag
01.2018 - 08.2021
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
Bakery Production Worker
Tres Leches Cafe
08.2020 - 07.2021
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
- Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
Cake Decorator
Tres Leches Cafe
01.2020 - 02.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
Front Desk Receptionist
Manhattan Associates
09.2018 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
New Utrecht
Brooklyn, NYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Flexible schedule
Certification
Security license
- Loss Prevention Qualified (LPQ) - Loss Prevention Foundation.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Seller
Pet Store
05.2022 - 10.2022
Customer Service Representative
Storelink Sales
02.2021 - 02.2022
Bakery Production Worker
Tres Leches Cafe
08.2020 - 07.2021
Cake Decorator
Tres Leches Cafe
01.2020 - 02.2021
Private Chef
Self Employed Services
12.2018 - 05.2024
Front Desk Receptionist
Manhattan Associates
09.2018 - 12.2020
Pet Sitter
Wag
01.2018 - 08.2021
Security license
- Loss Prevention Qualified (LPQ) - Loss Prevention Foundation.
Sales Associate
Beauty Supply Store
Cleaning Assistant
Brooklyn Community Services
New Utrecht
Similar Profiles
Andrea PokuAndrea Poku
Cashier/Retail Shift Leader at Beauty Plus Beauty Supply StoreCashier/Retail Shift Leader at Beauty Plus Beauty Supply Store
Zumaykira OliverosZumaykira Oliveros
Beauty Sales Associate at Beauty Supply StoreBeauty Sales Associate at Beauty Supply Store
Michaelle JeudyMichaelle Jeudy
Customer Service Representative at Beauty Supply StoreCustomer Service Representative at Beauty Supply Store