Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Perez

Avondale,Arizona

Summary

Motivated inside sales professional with a strong background in customer service, order processing, and account management—particularly within manufacturing and distribution environments. Proven ability to manage high-volume client communications, accurately process sales orders, and support outside sales teams with pricing and product knowledge. Known for building lasting relationships with wholesale clients through responsive communication, attention to detail, and a deep understanding of technical product specifications. As well as collaborating across departments to ensure seamless order fulfillment and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Project Manager

Transact Commercial Interior
Phoenix, AZ
01.2024 - Current
  • Acted as a liaison between internal teams, vendors, and contractors to ensure project success and customer satisfaction.
  • Held regular check-ins and collaborative meetings to align resources and manage client expectations.
  • Developed and maintained documentation to track project timelines, deliverables, and communication history.
  • Proactively resolved issues impacting project schedules, maintaining high-quality standards under tight deadlines.

Account Manager

Azpro
Avondale, AZ
02.2023 - 01.2024
  • Acted as the primary point of contact for clients, ensuring their needs were met with timely and accurate support.
  • Addressed customer inquiries regarding products and services via phone and email, maintaining a high level of responsiveness and professionalism.
  • Utilized CRM tools to maintain accurate records of client communications, orders, and follow-ups.
  • Resolved customer concerns with empathy and efficiency, contributing to strong client retention and satisfaction.
  • Supported cross-functional collaboration with production and design teams to ensure on-time project delivery.

Project Manager

SmartRent
Scottsdale, AZ
06.2022 - 02.2023
  • Modified project plans when needed to better align with organizational objectives.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Conducted periodic inspections of job sites for quality and progress.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Determined project staffing needs and led resource management.

Sales Development Representative

SmartRent
Scottsdale, AZ
01.2021 - 06.2022
  • Engaged with prospective clients to understand their needs, and recommend relevant smart home solutions.
  • Managed a pipeline of inbound leads, qualifying them, and passing relevant details to outside sales representatives.
  • Researched and compiled detailed call lists, helping to identify new customer segments, and sales opportunities.
  • Created detailed reports on lead conversion and customer feedback to support strategy development.
  • Delivered consistent, accurate product knowledge to prospective customers to encourage product adoption and loyalty.

Education

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ

Skills

  • Technical Sales Support – Skilled in explaining product specifications and processing detailed orders with accuracy
  • CRM & Reporting – Experience managing client data and generating sales reports to support decision-making
  • Cross-Functional Collaboration – Worked closely with logistics, operations, and sales teams to meet customer needs

Timeline

Project Manager

Transact Commercial Interior
01.2024 - Current

Account Manager

Azpro
02.2023 - 01.2024

Project Manager

SmartRent
06.2022 - 02.2023

Sales Development Representative

SmartRent
01.2021 - 06.2022

Maricopa Community Colleges - Estrella Mountain Community College

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Alexandra Perez