Alexandra Peterson
Summary
Customer service expert with over 7 years of experience resolving account and service issues taking inbound and making outbound calls as well as responding to inquiries via email and chat. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and customer support excellence, I am efficiency-driven and organized with a strong background in conflict resolution
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
Walmart
01.2021 - Current
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Updated and processed customer and billing information, as well as programming changes and equipment upgrades.
- Worked with customers to identify problems, walk them through solutions, and take corrective action to get service and functionality back on track.
- Increased data-entry productivity by keeping detailed
- logs of data projects, identifying issues, and improving them.
- Corrected any data entry errors to avoid issues like duplication or data degradation in the future.
Cashier
Hardee's
03.2019 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided exceptional customer service by greeting customers, answering questions, and helping with product selection
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Marc Fisher
10.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Applied Science - Medical Insurance Coding
Miller-Motte
Wilmington, NC06.2021
Skills
- Data Security
- Document Preparation
- Meticulous Attention to Detail
- Document Processing
- Proofreading
- Time management
- Customer service expert
- Technical support
- Computer literate
- Operations management
- Desktop support
- MS Office
Timeline
Customer Service Representative
Marc Fisher
10.2021 - 07.2022
Data Entry Clerk
Walmart
01.2021 - Current
Cashier
Hardee's
03.2019 - 08.2022
Associate of Applied Science - Medical Insurance Coding
Miller-Motte
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