Alexandra Pierre Bonjean
Healthcare Administrator
South Easton,MA
Summary
Talented Front Desk agent versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Multilingual (French, Haitian Creole, English). Organized and diligent with a strong background in sales, planning, budgeting and staffing. Strong work ethics.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Officer
Allied Universal Security/ Bristol Myers Squibb
Cambridge, MA
01.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Prepared logs and reports
- Observed and reports incidents or suspicious activity to company management or public safety authorities
Front Desk Security Officer
Allied Universal Security/JLL
Cambridge, MA
05.2014 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Sales Reporting and Commissioning Supervisor
Digicel Haiti
Port-au-Prince, Haiti
02.2008 - 12.2012
- Identified and resolved potential problems to achieve and maintain high-quality standards.
- Managed a team of 23 Data Entry and Data Analysts.
- Regular and effective communication with other business units.
- Provided analytical and problem solving skills together with an ability to apply process for incidents and/or problems.
- Managed a budget of $2M per year for dealers’ commissions.
- Prepared dealers’ commissions, refunds or rebates monthly. 100% accuracy in paying commission to dealers.
- Worked with IT department to ensure all data are reliable.
- Interacted with all sales application vendors, proceed to UAT (User Acceptance Test) for all new systems prior installation within channel.
- Produced daily, weekly and monthly sales reports
Business Office Manager
Sogexpress Western Union Haïti
Cap-Haitien, Haiti
02.2005 - 01.2008
- Led 3 Agents.
- Managed the money transfer grid and submit daily cash reports to board.
- Managed the bank vault.
- Managed a $1500 petty cash.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH11.2022
Associate of Science - Entrepreneurship
Bunker Hill Community College
Charlestown, MA06.2018
Skills
- Call Answering and Routing
- Delivery Coordination
- Verbal and Written Communication
- Automated Telephone Systems
- Maintenance Team Collaboration
- Policy Enforcement
- Data management
- Personnel management
- Multi-tasker
- Highly dependable
- Excellent attention to detail
- Microsoft Office Suite expert
Certification
- Medical Healthcare Interpreter Training - March 2022-May 2022
Timeline
Front Desk Officer
Allied Universal Security/ Bristol Myers Squibb
01.2022 - Current
Front Desk Security Officer
Allied Universal Security/JLL
05.2014 - 12.2021
Sales Reporting and Commissioning Supervisor
Digicel Haiti
02.2008 - 12.2012
Business Office Manager
Sogexpress Western Union Haïti
02.2005 - 01.2008
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Associate of Science - Entrepreneurship
Bunker Hill Community College
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