Alexandra Pizzo

- Communicate with valets during drive time and assist them with any problems or questions they need addressed.

- Communicate with valets using Voxer app, sms text messaging, and phone calls as needed.

- Dispatch across multiple locales at one time, ranging from Boston to San Francisco.

- Change or edit valets routes as needed for best results and customer satisfaction.

- Send in valet feedback forms when needed regarding overall performance or attendance issues.

- Communicate with the ops team in each locale's headquarters when needed.

- Issue feedback forms and write ups for valets as requested or needed.

- Ensure all customer’s laundry orders are delivered and/or picked up correctly by valets.

- Input valet timing, mileage, and speed factors at the end of each night.

- Participate in weekly team meetings with fellow coworkers to discuss ways to enhance valet timeliness and customer satisfaction.

- Assisted our clients, adults with various disabilities, with finding career paths to their liking.

- Developed and updated client resumes and cover letters for applications and interviews.

- Filled in job applications for clients online using the information given by the clients and their care providers.

- Scheduled job interviews for the clients that worked with their schedules and our job coaches schedules and notified the client and their care provider.

- Recorded each application and job offer for each assigned client and notified the client and their care team.

- Assisted adult foster home and residential treatment clients with everyday living activities and personal goals.

- Advocated and listened to clients who were in need of advice, assistance, or an individual to talk to.
- Dispensed schedules medications to clients when time was appropriate and recorded all dispenses using online Tier Medication Administration digital program.
- Made and served prepared meals for patients as requested using household stove, oven, and grill using safety precautions.
- Recorded daily activities of clients using employee online communication log.

- Maintained a positive and professional manner at all times when communicating with customers and employees.

- Processed customer and employee orders and recorded on cash register system.

- Made and served espresso, cold bar, and drip coffee beverages as ordered by each customer.

- Restocked all complimentary items for guests throughout each shift.

- Used company cars as needed to purchase products for the cafe.

- Maintained a positive and professional attitude at all times.

- Supervised two to three baristas at a time and assigned each individual to specific positions needed for the cafe.

- Listened and recorded drink orders using cash register system.

- Made and served coffee, espresso, and cold bar drinks to customers and employees as ordered.

- Notified Baristas when to take their breaks.

- Responsibly carried and protected TSA Security Badge.

- Greeted all customers with a kind but professional manner, and answered any questions they had about the menu items or directions around the airport.

- Recorded and processed all customer and employee drink and food orders using cash register system.

- Prepared and served coffee, cold bar, and espresso beverages as ordered by each customer.

- Prepared all drinks with fun latte art!

- Maintained a friendly but professional manner at all times while greeting customers and employees.

- Recorded and processed all customer food and drink orders using cash register system.

- Prepared and served completed orders to customers using number system.

- Bussed and wiped down tables.

- Completed customers orders in a timely manner using necessary equipment and safety measures.

- Prepared various sandwich, salad, pastas, panini, and breakfast orders for customers as ordered.

- Prepped food items throughout the day and baked pastries for restaurant display case.