Alexandra P McDonald
Dunedin
Summary
Dedicated Customer Service Representative with 10 years of experience in fast-paced environments. Known for being personable and professional under pressure. Recently accelerated academic coursework and now eager to leverage customer service expertise in a new career.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/ Clerk
Sun Country Cleaners
11.2021 - 05.2022
- Job responsibilities for this position remain as listed below in the first job position section
- I sadly had to leave this position due to relocation and have spent the past year doubling my academic courses. I am eager to get back to providing excellent customer service experiences.
Customer Service / Administrative Assistant
Jungle Jim's International Market
04.2017 - 10.2021
- Cross Trained in multiple departments
- Trained to work in a fast-paced Deli environment with a very high customer volume
- Assisted management by placing large weekly orders for inventory while working in the Deli
- Promoted different items throughout the store by arranging and putting on food demos for various vendors
- Responsible for balancing invoices for the many departments throughout the store
- Fully register-trained while working as a clerk in Jungle Jim's liquor store
- Stocked merchandise throughout the day for Jungle Jim's liquor store
- Aided Office Administrator in completing customer correspondences such as complaints, comments, and inquiries
- Maintained Jungle Jim's catering service line by taking orders for customers, providing product information, and keeping a record of customer orders
- Provided Data Entry services through Excel while periodically updating spreadsheets
Customer Service Representative
Sun Country Cleaners
08.2015 - 05.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described products to customers and accurately explained details and care of merchandise
- Earned management trust by serving as key holder, responsibly opening and closing store
- Politely assisted customers in person and via telephone
- Exceeded expected sales quota monthly
- Answered product questions with up-to-date knowledge of sales and store promotions
- Built long-term customer relationships
- Streamlined checkout process for increased efficiency and reduced waiting times
- Maintained the store regularly to provide a clean and efficient environment for our customers
Education
Bachelor of Science - Psychology
Southern New Hampshire University
01-2026
Skills
- Data Entry
- Proficient typist
- Proficient in Microsoft Office
- Exceptional communication skills
- Exceptional time management skills
- Ability to place orders
- Ability to read and balance invoices
- Ability to do inventory
- Proficient in Adobe
- Credit card processing
- Excellent at keeping a level head
- Positive attitude in a fast-paced environment
Timeline
Customer Service Representative/ Clerk
Sun Country Cleaners
11.2021 - 05.2022
Customer Service / Administrative Assistant
Jungle Jim's International Market
04.2017 - 10.2021
Customer Service Representative
Sun Country Cleaners
08.2015 - 05.2017
Bachelor of Science - Psychology
Southern New Hampshire University
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