Alexandra Poole
Forest Lake ,MN
Summary
Dynamic restaurant manager with a proven track record at Clive’s Roadhouse, excelling in staff leadership and performance coaching. Expert in fine dining service standards and conflict resolution, I implemented inventory control systems that reduced waste and enhanced guest satisfaction, driving revenue growth in high-volume operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Baldamar
08.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations and special dietary accommodations for guests.
- Efficiently processed orders using point-of-sale systems to ensure accuracy.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Restaurant Manager
Clive’s Roadhouse
08.2023 - 08.2024
- Supervised daily restaurant operations ensuring quality service and customer satisfaction.
- Developed staff training programs to enhance team performance and service efficiency.
- Implemented inventory management systems reducing waste and optimizing supply levels.
- Analyzed customer feedback to drive menu improvements and enhance dining experience.
- Oversaw compliance with health and safety regulations, maintaining a clean and safe environment.
- Monitored financial performance, identifying areas for cost reduction and revenue growth opportunities.
- Carefully interviewed, selected, trained, and supervised staff.
Bar/service Manager
Applebee's Grill + Bar
06.2020 - 08.2023
- Implemented efficient workflow processes that enhanced kitchen and front-of-house coordination.
- Monitored inventory levels and assisted in ordering supplies to maintain optimal stock.
- Resolved customer complaints promptly, improving overall dining experience and retention rates.
- Collaborated with management to execute promotional events, increasing foot traffic during peak hours.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
Education
High School Diploma -
Desert Ridge
Mesa, AZ05.2020
Skills
- Fine dining service standards & elevated guest hospitality
- Wine, cocktail, and menu knowledge (including pairings & allergy management)
- Staff leadership, training, and performance coaching
- Scheduling, labor management & floor planning
- Inventory control, ordering & vendor communication
- Conflict resolution & handling escalated guest concerns
- High-volume operations management under pressure
- POS proficiency (Toast, Aloha, Micros, etc), cash handling & reconciliation
- Maintaining health, safety, and sanitation standards
- Team communication & cross-department coordination with kitchen and bar
Certification
ServSafe
Timeline
Waitress
Baldamar
08.2024 - Current
Restaurant Manager
Clive’s Roadhouse
08.2023 - 08.2024
Bar/service Manager
Applebee's Grill + Bar
06.2020 - 08.2023
High School Diploma -
Desert Ridge