Alexandra Popa
Las Vegas,Nevada
Summary
Hardworking in any environment. I can handle fast lines quickly and efficiently. I know how to talk to costumers respectfully. I am bilingual. I can talk, read, and write in Spanish. I always keep a positive mindset while working. When an issue does happen I have quick problem solving skills.
Overview
2
2
years of professional experience
Work History
Host/Food Runner
Broken Yolk Cafe
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Server
Sloans Ice cream
03.2024 - 04.2024
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Sales Associate
Keychain Store
03.2023 - 03.2023
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
Host
Bob Evans Restaurant
10.2022 - 03.2023
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Processed payments from customers using a POS system.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed incoming calls during busy shifts.
- Answered telephone to provide dining information and take reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
Nevada Connections Academy
05-2023
Skills
- Guest Engagement
- Safe Food Handling
- Menu Memorization
- Performance Improvement
- Effective customer upselling
- Cash Handling
- Menu knowledge
- Suggestive Selling
- Menu presentation
- Exceptional customer service
- Positive and professional
- Strong Work Ethic
- Price memorization
- Food safety understanding
Timeline
Host/Food Runner
Broken Yolk Cafe
04.2024 - Current
Server
Sloans Ice cream
03.2024 - 04.2024
Sales Associate
Keychain Store
03.2023 - 03.2023
Host
Bob Evans Restaurant
10.2022 - 03.2023
High School Diploma -
Nevada Connections Academy