ALEXANDRA PORRAS
Santa Ana,CA
Summary
Dynamic professional with extensive experience at Santa Barbara Unified School District, excelling in behavior management and lesson planning. Proven ability to foster student engagement and promote social development through innovative curriculum design. Adept at team building and effective communication, ensuring a positive learning environment and enhancing student success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
After-School Program Leader
Santa Barbara Unified School District
Santa Barbara, CA
01.2025 - Current
- Collaborated with other staff members to create a safe environment for the students' physical and emotional well-being.
- Organized and supervised daily activities for students in the after-school program.
- Implemented behavior management techniques to maintain a positive and productive program environment.
- Monitored student progress and provided feedback to parents and school staff.
- Developed lesson plans and educational activities to engage students.
- Trained and mentored new staff and volunteers on program policies and procedures.
- Provided guidance on social development skills such as problem solving, conflict resolution, and communication.
- Designed and implemented engaging after-school curriculum promoting academic, social, and emotional development.
Customer Service Supervisor
UCSB Bookstore
Santa Barbara, CA
08.2024 - Current
- Resolved customer complaints or answered customers' questions.
- Monitored phone calls to provide feedback and coaching.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
Cashier
UCSB Campus Store
Santa Barbara, CA
11.2023 - Current
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
1st Grade Teacher Assistant
Isla Vista Elementary School
Goleta, CA
09.2024 - 01.2025
- Managed student portfolios, filing paperwork neatly according to established procedures.
- Provided support to students during class activities, helping them stay on task and complete assignments.
- Observed student performance and recorded academic and attendance.
- Organized and supervised group activities, ensuring all students were engaged in learning.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Helped prepare materials for hands-on activities that promote critical thinking and problem solving skills.
Seasonal Worker
Macys Inc
Costa Mesa, CA
11.2021 - 02.2022
- Replenished items on shelves as needed to maintain adequate supply levels.
- Kept up-to-date on current promotions, policies, and procedures.
- Greeted customers entering the store and answered inquiries.
- Organized merchandise displays on the sales floor.
- Assisted customers with product selection and purchase decisions.
Education
Bachelor's - Sociology
University of California Santa Barabra
Santa Barbara, CA06-2025
High School Diploma -
Valley High School
Santa, ID06.2022
Skills
- Behavior management
- Lesson planning
- Customer service
- Social development
- Team building
- Effective communication
- Organizational skills
- Individual and group instruction
- School Safety Procedures
- Student guidance
Languages
Spanish
Certification
- Minor in Applied Psychology
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
After-School Program Leader
Santa Barbara Unified School District
01.2025 - Current
1st Grade Teacher Assistant
Isla Vista Elementary School
09.2024 - 01.2025
Customer Service Supervisor
UCSB Bookstore
08.2024 - Current
Cashier
UCSB Campus Store
11.2023 - Current
Seasonal Worker
Macys Inc
11.2021 - 02.2022
Bachelor's - Sociology
University of California Santa Barabra
High School Diploma -
Valley High School
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