Alexandra Porta
Oxford
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
Work History
Contact Center Representative
Genisys Credit Union
Auburn Hills
01.2024 - Current
- Performed troubleshooting and problem solving for customer issues.
- Provided technical support to customers on products or services offered by the company.
- Created knowledge base documents for easy reference by other team members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager
Bath & Body Works
Auburn Hills
04.2022 - 02.2024
- Ensured compliance with regulatory requirements and industry standards.
- Assessed team member's skill sets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored, and trained team members in order to improve their job performance.
Sales Associate
Bath & Body Works
Macomb
03.2020 - 09.2021
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
Cashier
Randazzo's Fresh Market
Macomb
07.2015 - 05.2016
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
Education
High School Diploma -
Dakota High School
Macomb, MI05-2018
Fine Arts
Oakland University
Rochester, MIGeneral Studies
Macomb Community College
Warren, MISkills
- Troubleshooting
- Customer service
- Computer literacy
Timeline
Contact Center Representative
Genisys Credit Union
01.2024 - Current
Manager
Bath & Body Works
04.2022 - 02.2024
Sales Associate
Bath & Body Works
03.2020 - 09.2021
Cashier
Randazzo's Fresh Market
07.2015 - 05.2016
High School Diploma -
Dakota High School
Fine Arts
Oakland University
General Studies
Macomb Community College