Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Potaris

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.


OBJECTIVE

Looking for a challenging career position in the customer service field with an opportunity for career development and advancement.

Overview

2
2
years of professional experience

Work History

Administrative Assistant

Deer Guys/Savatree
12.2023 - Current
  • Answered multi-line phone system, routing calls, and delivering messages to staff
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Exhibited positive energy and professionalism when dealing with clients and staff.

Administrative Assistant

Twinboro Physical Therapy
03.2023 - 12.2023
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting patients
  • Execute record filing system to improve document organization and management
  • Schedule patient appointments
  • Collect patients registration and intake information
  • Collect patients copays and reconciled accounts
  • Consult with patients to discuss their health needs
  • Collaborate with health care providers and specialists to arrange patient appointments and treatment plans
  • Assist physical therapists with carrying out patient plan of care
  • Attend ongoing training to keep updated with new developments in health care
  • Treat patients and coworkers with empathy and respect while conducting myself in a professional manner

Physical Therapy Aide

Twinboro Physical Therapy
02.2023 - 05.2023
  • Greeted patients
  • Collaborated with physical therapists regarding treatment plans
  • Prepared equipment and treatment areas
  • Observed and assisted patients during treatment
  • Cleaned, sanitized and organized rooms and equipment

Education

Allied Health - Associates Degree

Middlesex County College
Edison, NJ
05.2023

Cosmetology Licensed - New Jersey

Middlesex County Vocational School
East Brunswick, NJ
06.2017

Skills

  • Scheduling
  • Time Management
  • Dedicated Team Player
  • Professional and Mature
  • Strong Problem Solver
  • Critical Thinking
  • Professional Communication
  • Documentation and Reporting
  • Customer service
  • Office administration
  • Microsoft Word
  • Microsoft Excel
  • Computer proficiency
  • Customer relations
  • Client relations

Timeline

Administrative Assistant

Deer Guys/Savatree
12.2023 - Current

Administrative Assistant

Twinboro Physical Therapy
03.2023 - 12.2023

Physical Therapy Aide

Twinboro Physical Therapy
02.2023 - 05.2023

Allied Health - Associates Degree

Middlesex County College

Cosmetology Licensed - New Jersey

Middlesex County Vocational School

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