ALEXANDRA N. PRESSLEY
Brentwood,MD
Summary
Tech-savvy individual with outstanding communication skills and adepts to working in diverse service environments. Highly effective at anticipating and accommodating customer needs. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Friendly, hardworking team player with the wiliness to learn and grow.
Overview
10
10
years of professional experience
Work History
Training Specialist
Target
Upper Marlboro, MD
10.2023 - Current
- Developed and managed onboarding materials and logistics for Target Team Members, ensuring efficient and engaging training sessions.
- Designed and maintained adaptable training spaces to accommodate diverse group sizes and training needs for both new hires and existing staff.
- Coordinated with key stakeholders to communicate staffing numbers and project timelines effectively.
- Fostered strong relationships across the organization to enhance team member integration, performance, and retention.
- Led the onboarding and professional development of new trainers, contributing to the broader team's skill enhancement.
- Administered core training programs, including the production of training materials, execution of adherence assessments, and management of compliance reports.
- Monitored and evaluated training program compliance, leading initiatives for continuous improvement and recertification processes.
- Synthesized reports and communicated strategic action plans to leadership and training teams, aligning efforts with organizational goals.
- Identified and addressed discrepancies in training programs, providing timely feedback and innovative solutions in collaboration with the Training Operations Manager.
Opps Performance Management- Attendance Admin
Nordstrom
Upper Marlboro, MD
06.2022 - 10.2023
- Managed digital files, monitored spreadsheets, and updated reports to coordinate project materials and daily tasks.
- Directed employee communication to appropriate department and network personnel.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of workloads.
- Maintained accurate department and employee records.
- Responded effectively to sensitive inquiries or complaints.
- Compose correspondence, reports, and meeting notes.
- Composed/answered phone calls and emails to provide information, resulting in effective business correspondence.
- Delivered exceptional customer service through direct communication with upper management and team members.
- Assisted with corporate rollout of attendance procedures and tools, aiding in design and development processes.
- Assisted with the training of daily tasks to team member to help provide coverage for the department.
Building
Trainer, Nordstrom
Upper Marlboro, Maryland
04.2021 - 06.2022
- Conduct training through new materials
- Review new hire performance and learning
- Consult employee training with other trainers, managers, and leadership
- Test and review created training materials
- Trained employees in the following departments: Returns Crediting/Inspections,
- Hang Sorter, and Hanging Bulk
- Developed SWI and training checklist for the Hang Sorter department
Warehouse Associate
Nordstrom
Upper Marlboro, MD
05.2016 - 04.2021
- Support the business by ensuring inventory and orders are accurately audited, processed, assembled, efficiently packed, and shipped
- Comply with job rotation and work where designated with the department and building
- Material handling – repetitive bending, reaching, standing, walking, and lifting 50lb boxes
- Complete receiving and/or shipping documentation, as required
- Utilize best practices following standard operating procedures and reference aids, continuously looking for areas of improvement and communicating suggestions to leadership as appropriate
- Research and resolve issues using appropriate resources
- Safety Team Representative- participated in monthly meetings as department day shift safety, regular reported safety issues/concerns in meetings as well as to management and conducted safety trainings for department shift.
Softlines Team Member
Target
Greenbelt, Maryland
12.2014 - 05.2016
- Organized store by returning merchandise to proper areas and restocked displays
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Recommended merchandise to customers based on needs and preferences
- Educated customers on product and service offerings
- Escorted customers to products and pointed out complementary items to boost store sales
- Stayed up to date on store promotions, payment policies and security practices
- Helped customers sign up for loyalty programs and submitted completed paperwork.
Education
Bachelor of Arts, Digital Media Degree -
Bowie State University
Bowie, MD05.2024
Associate of Art, Visual Communications Degree -
Prince George Community College
05.2020
Skills
- Materials handling
- Troubleshooting
- Interactive Communication
- Decision-making
- Clerical
- Training & Development
- Proficient Microsoft Office
- Proficient Adobe Creative Suite
- Organizational skills
- Employee performance evaluations
- Team collaboration
- Friendly, positive attitude
- Materials organization
- Presentations and demonstrations
- Course development
- Planning and coordination
- Training initiatives
References
REFERENCES
References available upon request
Timeline
Training Specialist
Target
10.2023 - Current
Opps Performance Management- Attendance Admin
Nordstrom
06.2022 - 10.2023
Building
Trainer, Nordstrom
04.2021 - 06.2022
Warehouse Associate
Nordstrom
05.2016 - 04.2021
Softlines Team Member
Target
12.2014 - 05.2016
Bachelor of Arts, Digital Media Degree -
Bowie State University
Associate of Art, Visual Communications Degree -
Prince George Community College
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