Alexandra Quintero
Watsonville,CA
Summary
Driven professional with proven expertise in customer service and sales, honed at Starbucks and Taco Bell. Excelled in fostering positive customer experiences, demonstrated by adept problem-solving and upselling skills. Fluent in Spanish, showcasing exceptional communication abilities. Collaborated effectively with teams to exceed service goals, embodying professionalism and courtesy in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
10.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Cashier
Taco Bell
06.2022 - 10.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Arts - Digital Media
Cabrillo College
Aptos, CA06.2026
High School Diploma -
Watsonville High School
Watsonville, CA06.2024
Skills
- Friendly and outgoing
- Conversant in Spanish
- Sales expertise
- Team Player
- Exceptional customer service
- Adaptable and Flexible
- Hospitality service expertise
- Professional Demeanor
- Product Upselling
- Professionalism and Courtesy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Starbucks
10.2022 - Current
Cashier
Taco Bell
06.2022 - 10.2022
Associate of Arts - Digital Media
Cabrillo College
High School Diploma -
Watsonville High School