Alexandra Radu
Panama City Beach,FL
Summary
Dynamic professional with expertise in customer engagement and team leadership. Proven ability to implement effective promotional strategies and enhance shopping experiences, driving customer satisfaction and loyalty. Proactive retail leader specializing in sales strategy implementation and problem-solving. Known for enhancing customer relationships and driving team collaboration to achieve business goals and elevate customer experiences. Customer-focused Experience Manager with proven ability to deliver high productivity and efficiently complete tasks. Specialize in customer journey mapping, data analysis, and strategic planning to enhance overall customer satisfaction. Excel in communication, problem-solving, and leadership, ensuring seamless team coordination and exceptional customer service delivery.
Overview
2026
2026
years of professional experience
Work History
Experience Manager
Ulta
Panama City Beach, Florida
2025 - Current
- Managed customer interactions to enhance shopping experiences and satisfaction.
- Collaborated with team members to maintain store organization and cleanliness.
- Assisted in training new staff on company policies and customer service standards.
- Implemented visual merchandising strategies to promote product visibility and appeal.
- Coordinated promotional events to engage customers and drive foot traffic.
- Supported inventory management by restocking shelves and organizing products.
- Analyzed customer feedback to identify areas for service improvement.
- Collaborated with team members to identify areas of improvement in the customer experience.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Assistant Manager
White House Black Market
Fort Lauderdale, Florida
03.2021 - 11.2024
- Assisted in training and mentoring new team members on store policies.
- Coordinated visual merchandising to enhance product presentation and customer experience.
- Managed inventory control processes to ensure accurate stock levels and organization.
- Implemented sales strategies to improve customer engagement and drive store performance.
- Facilitated team meetings to discuss sales goals and operational updates regularly.
- Supported the development of promotional campaigns to attract new customers effectively.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Counter Manager
Dillard's
Fort Lauderdale, Florida
02.2018 - 11.2020
- Managed daily operations of cosmetics department and ensured stock availability.
- Trained and mentored sales associates on product knowledge and customer service techniques.
- Collaborated with vendors to maintain inventory levels and order new products.
- Collaborated with other departments within the organization on special projects as needed.
- Trained new employees on store policies, procedures and customer service standards.
- Recruited and trained new employees to meet job requirements.
Counter Manager
Macy's
Fort Lauderdale, Florida
01.2017 - 02.2018
- Managed daily operations of cosmetics department and ensured stock availability.
- Organized regular team meetings to discuss sales goals and performance strategies.
- Attracted new clients through brand promotion and sales marketing practices.
- Organized promotional events to maximize sales opportunities in the store.
- Trained and mentored sales associates on product knowledge and customer service techniques.
Education
High School Diploma -
Hermes
Romania08-2013
Skills
- Visual merchandising
- Customer engagement
- Inventory management
- Promotional event coordination
- Sales strategy implementation
- Customer relationship management
- Team leadership
- Staff training
- Problem solving
- Effective communication
- Customer experience strategy
Languages
Spanish
Professional
German
Professional
Romanian
Native/ Bilingual
Timeline
Assistant Manager
White House Black Market
03.2021 - 11.2024
Counter Manager
Dillard's
02.2018 - 11.2020
Counter Manager
Macy's
01.2017 - 02.2018
Experience Manager
Ulta
2025 - Current
High School Diploma -
Hermes