Alexandra Rainer
Killingly,Connecticut
Summary
Successful Director of Sales Management and Sales Operations with proven skills in working with executives to implement a collective vision and effective sales strategies; extensive experience in Customer Service, Operations and Sales Management. Highly organized and dedicated to operational excellence in complex business environments and across extensive product lines.
Overview
38
38
years of professional experience
Work History
Head of Order Management
inMusic Brands
Cumberland , RI
08.2023 - Current
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Evaluated employee job performance and motivated staff to improve productivity.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Customer Service - Automotive
SPIROL International
Danielson, CT
01.2023 - 08.2023
- Developed and implemented customer service policies to ensure quality customer service.
- Contributed to a positive customer service experience by providing excellent customer service skills.
Head of B2B Sales
Swarovski North America
Cranston, RI
08.2020 - 06.2022
- Participated in shaping; and subsequently executed SWAROVSKI's B2B strategy implementation, including significant RIF, complete brand overhaul and outsourcing of business support functions, while ensuring remaining team was supported and focused on business results
- Launched high profile brand collaborations with SUPREME, NIKE, FAO Schwartz, M@RKET and many other US luxury and life-style brands paying into SWAROVSKI's new brand strategy
- Defined and implemented global private label partnerships with route to market partners, ensuring financial stability while safeguarding the brand
- Positioned US B2B team for sustainable and profitable growth, regaining significance in the overall business strategy
Director of Sales Operations
Swarovski North America
Cranston, RI
01.2005 - 07.2020
- Developed and optimized tools to enable strong sales success through effective use of Microsoft Dynamics.
- Actualized strategies to continuously improve customer service and maintain operational excellence.
- Developed and implemented benchmark sales forecasting tools in SAP and BW
- Achieved highest global results in NPS (net promoter score) for customer touchpoints
- Global benchmark for training and operational excellence
- Optimized local inventory by customer specific planning and reduced obsolete stock to historic low
- Successfully executed SAP implementations in two other regions, Mexico and Brazil, as Business Process Expert.
Customer Service Manager
Swarovski North America
Cranston, RI
06.2001 - 12.2005
- Responsible for SAP implementation, including GAP analysis, process definitions, testing, migration and training
- Supervised and trained customer service team members to provide exceptional service
- Successfully defined and implemented local inventory strategy to support growth in new segments
Key Account Manager
Tobe Product USA
Johnston, RI
01.1990 - 06.2001
- Managed Key Account Avon, traveled extensively to their production sites in Puerto Rico to identify, source and develop new product solutions for their jewelry collections.
Wholesale Manager - US
Tobe Products Germany
Kaufbeuren, Germany
09.1986 - 01.1990
- Responsible for tracking and expediting purchase orders from US key accounts
Education
High School Diploma -
Marien-Realschule
Kaufbeuren, Germany Apprenticeship And Certificate in Business - Wholesale / Export
Staatliche Berufsschule
Kaufbeuren, Germany Customized Sales/Leadership Training For Swarovski -
AchieveGlobal
Skills
- Compelling Leadership and Team Management Skills
- Change Management
- Excellent knowledge in SAP SD/MM
- Sales process/Opportunity Management
- Cost management
- Inventory management
- Cross-functional and global coordination with other teams to get results
- High degree of flexibility and ability to prioritize under pressure
- Excellent interpersonal /customer service skills
- Rapport and relationship building
Language skills
Native / Bilingual Proficiency in German/English
Timeline
Head of Order Management
inMusic Brands
08.2023 - Current
Customer Service - Automotive
SPIROL International
01.2023 - 08.2023
Head of B2B Sales
Swarovski North America
08.2020 - 06.2022
Director of Sales Operations
Swarovski North America
01.2005 - 07.2020
Customer Service Manager
Swarovski North America
06.2001 - 12.2005
Key Account Manager
Tobe Product USA
01.1990 - 06.2001
Wholesale Manager - US
Tobe Products Germany
09.1986 - 01.1990
High School Diploma -
Marien-Realschule
Apprenticeship And Certificate in Business - Wholesale / Export
Staatliche Berufsschule
Customized Sales/Leadership Training For Swarovski -
AchieveGlobal
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