Alexandra Ramiez
Jamaica,NY
Summary
Adept Dispatcher with proven expertise in customer relations and conflict resolution honed at Caribe Car Service. Excelled in dispatch coordination and data entry, enhancing fleet management and operational efficiency. Demonstrated exceptional decision-making and attention to detail, significantly improving service delivery and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Dispatcher
Caribe Car Service
04.2005 - Current
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
GED -
Flushing High School
Flushing, NYSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Customer relations
- Problem-solving
- Prioritizing calls
- Dispatch coordination
- Schedule management
- Route navigation
- Routing orders
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Caribe Car Service
04.2005 - Current
GED -
Flushing High School