Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexandra Ramirez

Napa,CA

Summary

I am a energetic future employee that offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 5 years of experience helping customers with returns and refunds and resolving common complaints. Flexible and approachable, with strong organizational and time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Assistant Bookkeeper

REL Financials
Napa, CA
05.2023 - 03.2024
  • Filed invoices with processed checks to maintain orderly accounting filing system.
  • Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
  • Assisted bookkeepers in providing support documentation required for audits.
  • Created and maintained detailed, organized and timely records of transactions to support legal compliance.
  • Reduced errors in financial statements through meticulous review and verification of recorded transactions.
  • Reviewed general ledger for accuracy and specific coding issues.

Kennel Assistant

Napa West Pet Hospital
Napa, CA
02.2022 - 01.2023
  • Controlled anxious or aggressive animals by de-escalating the situation bring them to a calm state and give them space to breath if needed.
  • Walked dogs 3 times per day for amount of time suitable for size and age.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Performed opening and closing duties, detailed floor cleaning and restocking supplies for medical use.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Documented and reported issues or incidents with animals by communicating with owners and manager.
  • Restocked animal care supplies such as cotton swabs, tongue depressors and vet wrap.
  • Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
  • Administered medications to animals with meals or treats.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Washed and disinfected animals' food and water bowls each day.
  • Provided client service by educating owners on essential animal care practices, answered questions and processed payments.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Scheduled grooming and veterinary appointments for animals.
  • Bathed and groomed pets using gentle techniques.

Hospital Receptionist

Animal Hospital
Springfield, OR
05.2021 - 04.2022
  • Entered insurance, demographics and health history into patient database
  • Checked patients in and out for appointments and collected co-payments
  • Called patients to confirm scheduled appointments and obtain additional details
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
  • Processed patient payments and scanned identification and insurance cards
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
  • Took messages from patients and promptly relayed to appropriate staff
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
  • Straightened up waiting room to maintain neat and organized space

Associate

Sift Cupcake + Dessert Bar
Napa, CA
08.2019 - 10.2020
  • Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored baking staff in proper techniques and bakery procedures.
  • Adapted measurements to meet quantity of bakery items being prepared.
  • Coordinated supplies, placed orders and managed stock on hand for bakery.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Met with customers to discuss needed bakery items and take orders.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Wrapped items in plastic in preparation for display and to sell to customers.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cut and shaped dough for rolls, bread and various pastries.

Associate

Panera Bread
Napa, CA
06.2017 - 01.2019
  • The years I worker here, I gained skills in helping customers on more detailed levels and retaining lots of knowledge to support customers
  • Learning more technical side of food industry by putting in order forms for shipping materials and unloading involving lots of heavy-lifting
  • Built and maintained relationships with peers and upper management to drive team success
  • Assisted teammates with sales-processing tasks to meet daily sales goals
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Enforced company policies, answered coworkers' questions and trained new personnel
  • Identified needs of customers promptly and efficiently
  • Operated cash register, collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Worked closely with front-end staff to assist customers
  • Accepted cash and credit card payments, issued receipts and provided change., Working for Panera Bread, experiencing all positions for the lack of feeling un-utilized in the company
  • After mastering my craft, I moved on to train in other areas to increase my value as a worker and to continue to help my fellow coworkers and employers better
  • Working at Panera Bread, I am accustomed to not only work diligently but as well to make my work more precise while being quick
  • Especially being able to talk and care for our customers since I worked all positions
  • I not only worked as a cashier but as well as the line worker or the cater to make the food
  • I was able to catch onto frequent customer's names, and with a few regular visits learned whether they had a specific preference of food and flavor, I would recommend new items based on past purchases
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Education

BBA - Business And Managerial Economics

Napa Valley College
Napa, CA
06.2025

Associate of Science - Animal Studies

Napa Valley College
Napa, CA
06.2019

High School Diploma -

Vintage High School
Napa, CA
06.2016

Skills

  • Work Planning and Prioritization
  • Record and File Management
  • Data Entry
  • Attention to Detail
  • Reliable and Punctual
  • Creative Problem Solving
  • Money Management
  • Returns and Exchanges
  • Payment Processing
  • Computer Proficiency and Microsoft Office
  • Merchandise Receiving and Handling
  • Inventory Management
  • Adaptable and Flexible
  • Energy and Physical Stamina
  • Ability to Lift 40 pounds
  • Safety and Cleanliness Standards
  • Flexible Hours
  • Journal Entries
  • Critical Thinking Skills
  • Exceptional organization

Languages

Spanish
Professional Working

Timeline

Assistant Bookkeeper

REL Financials
05.2023 - 03.2024

Kennel Assistant

Napa West Pet Hospital
02.2022 - 01.2023

Hospital Receptionist

Animal Hospital
05.2021 - 04.2022

Associate

Sift Cupcake + Dessert Bar
08.2019 - 10.2020

Associate

Panera Bread
06.2017 - 01.2019

BBA - Business And Managerial Economics

Napa Valley College

Associate of Science - Animal Studies

Napa Valley College

High School Diploma -

Vintage High School
Alexandra Ramirez