I am a energetic future employee that offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 5 years of experience helping customers with returns and refunds and resolving common complaints. Flexible and approachable, with strong organizational and time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Assistant Bookkeeper
REL Financials
Napa, CA
05.2023 - 03.2024
Filed invoices with processed checks to maintain orderly accounting filing system.
Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
Assisted bookkeepers in providing support documentation required for audits.
Created and maintained detailed, organized and timely records of transactions to support legal compliance.
Reduced errors in financial statements through meticulous review and verification of recorded transactions.
Reviewed general ledger for accuracy and specific coding issues.
Kennel Assistant
Napa West Pet Hospital
Napa, CA
02.2022 - 01.2023
Controlled anxious or aggressive animals by de-escalating the situation bring them to a calm state and give them space to breath if needed.
Walked dogs 3 times per day for amount of time suitable for size and age.
Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
Performed opening and closing duties, detailed floor cleaning and restocking supplies for medical use.
Stayed on top of laundry, sweeping and disinfection protocols.
Documented and reported issues or incidents with animals by communicating with owners and manager.
Restocked animal care supplies such as cotton swabs, tongue depressors and vet wrap.
Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
Administered medications to animals with meals or treats.
Treated superficial wounds and called in veterinarian assistance for more complex concerns.
Washed and disinfected animals' food and water bowls each day.
Provided client service by educating owners on essential animal care practices, answered questions and processed payments.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Reviewed pet records from daily visits and appointments, entering important data into system.
Scheduled grooming and veterinary appointments for animals.
Bathed and groomed pets using gentle techniques.
Hospital Receptionist
Animal Hospital
Springfield, OR
05.2021 - 04.2022
Entered insurance, demographics and health history into patient database
Checked patients in and out for appointments and collected co-payments
Called patients to confirm scheduled appointments and obtain additional details
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
Processed patient payments and scanned identification and insurance cards
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
Took messages from patients and promptly relayed to appropriate staff
Greeted each patient pleasantly and offered desk sheet for easy sign-in
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
Straightened up waiting room to maintain neat and organized space
Associate
Sift Cupcake + Dessert Bar
Napa, CA
08.2019 - 10.2020
Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Trained new team members in cash register operation, stock procedures and customer services.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Mentored baking staff in proper techniques and bakery procedures.
Adapted measurements to meet quantity of bakery items being prepared.
Coordinated supplies, placed orders and managed stock on hand for bakery.
Reviewed expiration dates on items and removed expired products from stock to maintain quality.
Met with customers to discuss needed bakery items and take orders.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Wrapped items in plastic in preparation for display and to sell to customers.
Organized store by returning merchandise to proper areas and restocked displays.
Cut and shaped dough for rolls, bread and various pastries.
Associate
Panera Bread
Napa, CA
06.2017 - 01.2019
The years I worker here, I gained skills in helping customers on more detailed levels and retaining lots of knowledge to support customers
Learning more technical side of food industry by putting in order forms for shipping materials and unloading involving lots of heavy-lifting
Built and maintained relationships with peers and upper management to drive team success
Assisted teammates with sales-processing tasks to meet daily sales goals
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Enforced company policies, answered coworkers' questions and trained new personnel
Identified needs of customers promptly and efficiently
Operated cash register, collected payments and provided accurate change
Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Wiped down counters and conveyor belt to remove debris and maintain cleanliness
Worked closely with front-end staff to assist customers
Accepted cash and credit card payments, issued receipts and provided change., Working for Panera Bread, experiencing all positions for the lack of feeling un-utilized in the company
After mastering my craft, I moved on to train in other areas to increase my value as a worker and to continue to help my fellow coworkers and employers better
Working at Panera Bread, I am accustomed to not only work diligently but as well to make my work more precise while being quick
Especially being able to talk and care for our customers since I worked all positions
I not only worked as a cashier but as well as the line worker or the cater to make the food
I was able to catch onto frequent customer's names, and with a few regular visits learned whether they had a specific preference of food and flavor, I would recommend new items based on past purchases