Alexandra Ramirez
Chula Vista,CA
Overview
4
4
years of professional experience
Work History
Project Specialist (Finance)
Sea World Parks & Entertainment
08.2024 - Current
- Reported regularly to managers on project budget, progress, and technical problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Provided exceptional customer service, communicating with clients to collect necessary information and respond to inquiries via multiple channels, including phone and email.
- Collaborated with internal departments to ensure timely supplemental rate payments, participating in team meetings and contributing to streamlined payment processes.
- Audited digital files and databases to ensure accurate and complete data entry.
Park Operations Supervisor, Guest Arrival
Sea World Parks & Entertainmentt
05.2022 - Current
- Responsible of daily operation within Guest Arrival Department
- Recruit, interview, hire and train department team members.
- Answer calls to assist with customer and employees questions and concerns.
- Develop and implement strategies to improve guest experiences and loyalty.
- Supervise team of 100 Guest Arrival team members and resolve issues arising during shift.
- Correspond to guest e-mails in informative and professional manner.
- Managed schedules of personnel to keep shifts properly staffed.
Accounts Receivable Coordinator
AFC Urgent Care
01.2024 - 03.2024
- Posted customer payments by recording credit card transactions.
- Processed incoming payments in accordance with established financial policies.
- Verified discrepancies and resolved clients' billing issues
Park Operations Assistant Supervisor
Sea World Parks & Entertainement
01.2021 - 05.2022
- Responded to and solved guest issues or complaints.
- Supported team members with strategy and operations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided training to team members covering areas such as cash handling procedures and security requirements.
- Respond to daily guest correspondence e-mails
- Leading a team of up to 60 team members.
- Communicated with peers through radio, computer, and telephone.
Education
Business Administration
Southwestern College
Bachelor of Science - Business Administration
Grand Canyon High School
Grand Canyon, AZ (Online)06.2025
Skills
- Microsoft Office
- Team Management
- Supervision & Leadership
- Customer Service
- Phone and Email Etiquette
- Decision-Making
- Vendor Selection
- Budget Control
Timeline
Project Specialist (Finance)
Sea World Parks & Entertainment
08.2024 - Current
Accounts Receivable Coordinator
AFC Urgent Care
01.2024 - 03.2024
Park Operations Supervisor, Guest Arrival
Sea World Parks & Entertainmentt
05.2022 - Current
Park Operations Assistant Supervisor
Sea World Parks & Entertainement
01.2021 - 05.2022
Business Administration
Southwestern College
Bachelor of Science - Business Administration
Grand Canyon High School
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