Alexandra Ramos
Kissimmee
Summary
Motivated and customer-focused professional with experience in retail leadership, safety operations, and childcare. Trusted with keyholder responsibilities and leadership training for an Assistant Manager role while maintaining strong customer relationships and visually appealing retail environments. Also a professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Pollo Tropical
1985 E Osceola Pkwy
03.2022 - 01.2023
- Delivered friendly and efficient customer service
- Processed POS transactions and maintained order accuracy
- Maintained cleanliness of dining and kitchen areas
- Collaborated with team members during high-volume hours
- Delivered exceptional customer service by ensuring timely order fulfillment and accurate food preparation with 1 minute and 30 seconds.
- Operated kitchen equipment safely while adhering to health and safety regulations.
- Learned all required tasks quickly to maximize performance.
Freelance Babysitter
Anybodyanywhereanytime
Kissimmee, FL
01.2023 - Current
- Supervised children in a safe and structured environment
- Helped with homework and educational activities
- Prepared meals and organized playtime
- Communicated with parents regarding daily updates
- Developed and implemented age-appropriate educational games and crafts.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Deep Water Lifeguard
Universal Volcano Bay
6000 Universal Blvd, Orlando, FL 32819
03.2024 - 11.2024
- Maintained surveillance of high-risk areas
- Managed crowd control and safety procedures
- Provided attentive customer service for families and children
- CPR certified and trained in emergency response
- Monitored water conditions and ensured guest safety in designated deep water areas.
- Administered first aid and emergency response procedures effectively during high-pressure situations.
- Collaborated with management to improve emergency response strategies and overall safety measures.
- Evaluated incidents to identify areas for improvement in safety practices and staff training programs.
- Performed timely rescues (less than 2 minutes) for distressed swimmers, ensuring their well-being and minimizing injury risk.
Key Holder
Mania Jeans
Florida Mall, 8001 S Orange Blossom Trl, Orlando,
11.2024 - 04.2025
- Led team in achieving sales targets through strategic merchandising and promotional initiatives.
- Developed staff schedules to optimize coverage during peak business hours.
- Maintained store appearance standards, ensuring a welcoming environment for customers.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
Keyholder (Assistant Manager in Training)
Watson Luxe
Kissimmee, FL
04.2025 - 02.2026
- Executed opening and closing procedures as a trusted keyholder
- Managed store operations independently during solo shifts
- Provided styling consultations helping customers find the perfect fit
- Maintained visually appealing merchandising displays
- Trained and mentored new employees
Education
Associate of Arts - General Associates
Osceola Valencia Community College
501 Simpson Rd, Kissimmee02.2029
High School Diploma -
Tohopekaliga High School
Kissimmee, FL05.2023
Skills
- Patience
- Empathy
- Ambitious
- Attentive
- Collaborative Learner
- Team Worker
- Problem-Solver
- Time management
- Strong work ethic
- Public speaking
- Teamwork
Accomplishments
- High School Diploma
Tohopekaliga High School, Kissimmee Fl
- Biology Honors- High School
- English 2 Honors- High School
- Senior Seminar- High School Class
- Astronomy Honors- High School
Certification
- Microsoft Office 365 | Tohopekaliga High School, Kissimmee FL (2022-2023)
- CPR & First Aid Instructor| American Heart Association
Languages
English
Native or Bilingual
Spanish
Full Professional
Portuguese
Elementary
Timeline
Keyholder (Assistant Manager in Training)
Watson Luxe
04.2025 - 02.2026
Key Holder
Mania Jeans
11.2024 - 04.2025
Deep Water Lifeguard
Universal Volcano Bay
03.2024 - 11.2024
Freelance Babysitter
Anybodyanywhereanytime
01.2023 - Current
Team Member
Pollo Tropical
03.2022 - 01.2023
Associate of Arts - General Associates
Osceola Valencia Community College
High School Diploma -
Tohopekaliga High School