Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Ramoska

Summary

I’m currently a transfer student at MCPHS (Massachusetts College of Pharmacy and Health Sciences) studying radiation therapy and have strong interest in healthcare. I have a solid background in patient care, communication, and assisting with clinical tasks across several positions. I helped patients with daily activities and scheduled appointments for a pain management doctor. I also gained experience working in fast-paced environments, which helped me develop strong organizational and multitasking skills. Through my academic and work experience, I’m excited to apply in a clinical setting as I continue advancing my education in radiation therapy.

Overview

5
5
years of professional experience

Work History

Phone Operator

Spine Pain Solutions
04.2024 - 08.2024
  • Managed patient intake by collecting vital information to ensure accurate and complete patient records for appointments and procedures.
  • Coordinated patient scheduling for consultations and procedures, ensuring efficient use of time and resources while maintaining a high level of patient satisfaction.
  • Directed communications between departments (procedures, pharmacy, medical staff), ensuring timely follow-ups and accurate information transfer for seamless patient care.
  • Worked directly with pharmacies to ensure prescription orders were processed efficiently and resolved any discrepancies related to medication orders.
  • Maintained patient confidentiality and handled sensitive information in compliance with HIPAA regulations.
  • Provided excellent customer service, addressing patient inquiries and resolving issues in a professional and empathetic manner.
  • Demonstrated strong multitasking and organizational skills, managing a high volume of incoming calls and tasks without compromising quality of service.
  • Supported clinical staff with appointment confirmations and follow-up calls to ensure patients adhered to scheduled procedures.

Patient Care Assistant

St. Catherine's of Sienna Hospital
06.2023 - 01.2024
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Recognized and reported abnormalities or changes in patients' health status to nurses.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Upheld infection control and prevention policies across different patient-facing areas.

Busser

Karvers Grille
08.2022 - 03.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Trained new staff in bussing and cleaning procedures.
  • Demonstrated attention to detail when setting tables according to restaurant standards.

Waitress

Little Vincent's
07.2019 - 08.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of pizza orders, resulting in high levels of customer satisfaction.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Developed rapport with regular customers, fostering loyalty through personalized service and attention to detail.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

No Degree - Liberal Arts And Sciences

Suffolk County Community College
Selden, NY

No Degree - Radiation Therapy

Massachusetts College of Pharmacy And Health Sciences
Boston, MA
05-2027

High School Diploma -

Sachem North High School
Ronkonkoma, NY
06-2022

Skills

  • Patient Intake & Registration
  • Medical Terminology
  • Healthcare Scheduling Software
  • HIPAA Compliance & Confidentiality
  • Electronic Health Records (EHR) Management
  • Customer Service & Patient Interaction
  • Phone & Email Communication
  • Time Management & Prioritization
  • Multitasking in High-Pressure Environments
  • Problem-Solving and Conflict Resolution

Timeline

Phone Operator

Spine Pain Solutions
04.2024 - 08.2024

Patient Care Assistant

St. Catherine's of Sienna Hospital
06.2023 - 01.2024

Busser

Karvers Grille
08.2022 - 03.2023

Waitress

Little Vincent's
07.2019 - 08.2022

No Degree - Liberal Arts And Sciences

Suffolk County Community College

No Degree - Radiation Therapy

Massachusetts College of Pharmacy And Health Sciences

High School Diploma -

Sachem North High School

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Alexandra Ramoska