Hi, I’m
Alexandra Randall
Project Coordinator
Oklahoma City,OK
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable connections. Skilled in anticipating clients needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
years of professional experience
3
Certificates
Work History
Electro Enterprises
Project Coordinator
2022.09 - Current (2 years)
Job overview
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Responded to requests for information on materials to inquiring parties.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
Electro Enterprises Inc
VIP Inspection
2020.12 - 2022.09 (1 year & 9 months)
Job overview
- Verify incoming orders from select VIP customers and ensure parts are pulled correctly (Part #/Date Codes/Lots/Locations)
- Locate necessary paperwork for each company (Contracts/Part Revisions)
- Verify parts meet all contract requirements if necessary and obtain missing information from other departments.
- Pack orders in multiple databases including quantities and locations received to prepare for shipping.
- Ship orders via online customer portals and attach to product with necessary labels, slips, and tracking information to be sent to required customers.
- Coached and developed associates to improve soft skills and recovery techniques
Hobby Lobby
Order Puller
2020.07 - 2020.11 (4 months)
Job overview
- Accurately pull order quantities and prepare merchandise for shipment to stores.
- Follow established procedures that guide and support highly organized processes.
- Maintain strong daily work pace in order to maximize team efforts.
- Demonstrate cooperative mannerisms and increase desire to promote good team interaction.
- Display commitment to follow all company policies and procedures.
- Consistently practice reliability and willingness to assist others as needed.
Aldi’s
Shift Manager
2019.10 - 2020.07 (9 months)
Job overview
- Unload trucks in timely manner according to corporate guidelines, can lift over 50lbs and operate pallet jacks.
- Ensure proper communication between team members and designate breaks throughout shifts.
- Supervises daily job responsibilities of store personnel.
- Ensures safe environment for employees, customers, and vendors by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining store equipment in proper working order.
- Takes store inventory counts according to guidelines and ensures that proper stock levels are maintained through appropriate product ordering.
- Ensures quality and freshness of products and merchandises product neatly to maximize sales and satisfaction.
- Ensures store personnel comply with all established company policies and procedures.
- Assists store management with achieving store payroll and total loss budget.
Healthcare Service Corporation, HCSC
Customer Advocate II
2017.08 - 2018.11 (1 year & 3 months)
Job overview
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center scripts when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Meet personal/team qualitative and quantitative targets
- Frequently attend educational seminars to improve knowledge and performance level
AMC Southroads
Manager
2013.05 - 2017.05 (4 years)
Job overview
- Perform daily opening and closing procedures such as counting safe, ensuring doors are locked and unlocked, fixing time clocks, making timely deposits and double-checking projectors.
- Hire employees every quarter as needed, monitor payroll and track spending, keeping employee files up to standard.
- Receive and count inventory weekly, create purchase orders, maintain contact with vendors, ensure theater is following procedures.
- Verify paperwork nightly and rotate every quarter, following company retention schedules, reconciling vendor invoices.
Education
Owasso High School , Owasso, OK
High School Diploma
05.2015
Weatherford College , Weatherford
No Degree from Biological And Physical Sciences
Skills
- Customer Service Experience (10+ years)
- Calm and Professional Under Pressure
- Organization and Time Management
- Customer Account Management
- Document and Records Management
Certification
- SAE International - Quality Management Systems - Requirements for Aviation, Space, and Defense Organizations AS9100D - Electro Enterprises 2022
- SAE International - Root Cause Problem Solving - Methods and Tools PD530931 - Electro Enterprises 2022
- SAE International - AS9100D Auditor Training PD631835 - Electro Enterprises 2022
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Coordinator
Electro Enterprises
2022.09 - Current (2 years)
VIP Inspection
Electro Enterprises Inc
2020.12 - 2022.09 (1 year & 9 months)
Order Puller
Hobby Lobby
2020.07 - 2020.11 (4 months)
Shift Manager
Aldi’s
2019.10 - 2020.07 (9 months)
Customer Advocate II
Healthcare Service Corporation, HCSC
2017.08 - 2018.11 (1 year & 3 months)
Manager
AMC Southroads
2013.05 - 2017.05 (4 years)
Owasso High School
High School Diploma
Weatherford College
No Degree from Biological And Physical Sciences
- SAE International - Quality Management Systems - Requirements for Aviation, Space, and Defense Organizations AS9100D - Electro Enterprises 2022
- SAE International - Root Cause Problem Solving - Methods and Tools PD530931 - Electro Enterprises 2022
- SAE International - AS9100D Auditor Training PD631835 - Electro Enterprises 2022
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