Alexandra Ray

· Silver service

· Served lunch and dinner for casual and formal meals

· Bartending and coffee service

· Responsible for flower arranging, table décor and assisting in creation of on-site events

· Full charge house cleaning including floor care, care for fine furniture and surfaces

· Turn down service

· Proper care and cleaning of crystal, silver, wood, fine china, and antiques

· Closet organization, maintaining, and packing/unpacking

· Running off-site errands as necessary

· Family and staff laundry including care of fine linens and clothing

· Museum quality detail cleaning

· Pet care duties – dog walking, grooming, and feeding

· Ability to motivate a staff of twenty for collaborative success

· Responsible for booking, staffing and delivering customized large and small events for private clients

· Ensures high customer service experiences both online and in person

· Skillfully anticipated and addressed guests’ and team members service needs

· Diplomatic and tactful with guests and staff to handle conflict successfully

· Organized scheduling of staff, team meetings, and vendor deliveries

· Prepared P&L, food cost assessment, daily and month logs

· Achieved promotional advancement due to dedication and leadership ability

· Consistently surpassed sales goals and received high guest satisfaction score

• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

· Frequently led sales scores for highest per person average

· Completed a two-week industry leading training program for food and beverage service

· Led training for new servers, cocktail servers, and hosts

· Responsible for all daily operations such as handling cash drawer, creating displays, and closing duties

· Built and maintained rapport with customers to help create returning clientele

· Created and managed online presence

• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.