Alexandra Ray
Columbus,Ohio
Summary
Experienced professional with a strong foundation in problem-solving. Offers abilities in customer service, sales, and financial solutions. Skilled in delivering exceptional client experiences, managing transactions, and utilizing Microsoft Office tools to support operational goals. Proven ability to adapt to diverse environments and contribute to team success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Specialist
Ventra Health
07.2021 - Current
- Managed a diverse portfolio of clients across multiple industries, adapting billing strategies as needed to accommodate unique requirements.
- Maintained strong client relationships by promptly addressing inquiries and resolving disputes, resulting in a high level of customer satisfaction.
- Ensured compliance with relevant accounting standards and company policies throughout all aspects of the accounts receivable function.
Customer service and sales representative
Nationwide Financial Life Solutions Center
07.2019 - 07.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Waitstaff
The Cheesecake Factory
04.2012 - 07.2019
- Provide an exceptional experience for guests dining out
- Competitively boost sales throughout shift
- Properly cash handle during shifts
- Knowledge of POS system
- Thorough menu and beverage knowledge
Waitstaff
Mia Cucina
03.2011 - 11.2011
Waitstaff
Dave and Buster’s
05.2010 - 03.2011
Education
Hospitality Management
The Ohio State University
Columbus, Ohio05.2020
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Access
- Customer service support
- Claims processing
- Dispute resolution
- Billing dispute resolution
Skills And Activities
Proficient in Microsoft Excel, Proficient in Microsoft Word, Proficient in Microsoft PowerPoint, Proficient in Microsoft Access, ServSafe Manager Certification
Position Duties
- Provide an exceptional experience for guests dining out
- Competitively boost sales throughout shift
- Properly cash handle during shifts
- Knowledge of POS system
- Thorough menu and beverage knowledge
Timeline
Accounts Receivable Specialist
Ventra Health
07.2021 - Current
Customer service and sales representative
Nationwide Financial Life Solutions Center
07.2019 - 07.2021
Waitstaff
The Cheesecake Factory
04.2012 - 07.2019
Waitstaff
Mia Cucina
03.2011 - 11.2011
Waitstaff
Dave and Buster’s
05.2010 - 03.2011
Hospitality Management
The Ohio State University
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