Alexandra Retamozo
Gatesville,United States
Summary
Cybersecurity Engineer with 19 years of experience in network security, infrastructure, and personnel management. Bilingual military veteran with strong administrative support and IT skills. Demonstrated ability to optimize workflows and enhance team performance in fast-paced environments. Specialized in workflow coordination, staff supervision, and process improvement, contributing to organizational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Supervisor
U.S. Army Dental Activity
Ft. Cavazos, TX
02.2005 - 07.2025
- Coordinated and evaluated administration of Dental Care program to enhance operational efficiency.
- Implemented electronic document tracking system, improving filing accuracy and accessibility.
- Led quality improvement projects to enhance clinical outcomes and patient experiences.
- Supervised staff, optimizing scheduling and staffing patterns for maximum productivity.
- Conducted performance evaluations for staff, identifying skill gaps and facilitating development.
- Analyzed patient feedback surveys to identify service improvement opportunities.
- Managed clinic budget, controlling expenses and optimizing resource allocation.
- Developed policies ensuring compliance with healthcare regulations and standards.
IT Support
Readiness Processing Center (SRP)
Ft. Hood, TX
11.2022 - 11.2024
- Provided technical support for hardware, software, and EHR systems.
- Configured and installed workstations and printers.
- Maintained and updated inventory, saving time and costs.
- Created and maintained documentation for IT processes.
Network Engineer
Cybertex Institute of Technology
Killeen, TX
02.2022 - 01.2023
- Designed and implemented LANs, WANs, and VPNs to support business operations.
- Configured and troubleshot network devices (routers, switches, firewalls) to ensure proper operation.
- Ensured network security by implementing access controls and intrusion prevention systems.
- Monitored network performance, troubleshooting issues to maintain optimal uptime.
- Provided technical support to end-users for network-related issues.
Logistics Readiness Supervisor / Safety Officer
United States Army
Fort Hood, United States
09.2017 - 05.2018
- Advised Commander on training, logistics, personnel, and unit mobilization readiness requirements.
- Developed comprehensive mobilization plans and prepared readiness reports.
- Utilized document management system to organize files, ensuring accessibility and accuracy.
- Championed innovation initiatives, driving continuous improvement across operations.
- Assessed operations for compliance with safety standards, improving overall safety measures.
- Directed strategic planning and implemented organizational goals effectively.
- Evaluated departmental needs, delegating tasks to optimize production efficiency.
- Conducted performance evaluations, delivering constructive feedback to enhance team performance.
Dental Administrator / Data Entry
United States Army SRP Center
Fort Hood, United States
06.2003 - 09.2017
- Supervised dental record entries for accurate data compilation.
- Managed supply orders and savings initiatives totaling over $2,000 annually.
- Acted as Infection Control manager assisting with dental procedures.
Research Assistant
FMC Science
Lampasas, TX
09.2016 - 01.2017
- Assisted with clinical trials, ensuring compliance with protocols and data accuracy.
- Recruited patients for clinical trials and maintained records in accordance with HIPAA requirements.
Interpreter
Westchester Medical Center
Valhalla, NY
01.2001 - 05.2008
- Provided bilingual interpretation services across various departments, including the Emergency Room.
Education
MBA - Business Administration, Concentration in Health Care Management
Grantham University
04-2026
Bachelor's Degree - Biology, Pre-Medicine Program
Concordia College
12.2008
Cybertex Institute of Technology - Network Security, Linux, Routing and Switching, Network Design
Cybertex Institute of Technology
12.2003
Skills
- Network protocols and infrastructure
- Data analytics expertise
- Electronic health record systems
- Healthcare compliance regulations
- Patient care excellence
- Budget oversight and management
- Leadership in team settings
- Process optimization techniques
- Compliance with regulations
- tTechnical support expertise and network security principles
- Organizational communication skills
- Clinical administration proficiency
- Management of customer service operations
- Prioritization of tasks
- Problem-solving capabilities
- Administrative process knowledge
- Supervision of employees
- Management of administrative functions
- Risk assessment methodologies
- Project execution management
- Database upkeep and maintenance
- Monitoring performance metrics
- Human resources strategies
- Management of records systems
- Facilitation of meetings
- Analytical thinking abilities
- Management of data entry processes
- Maintenance of equipment standards
- Training and staff development initiatives
- Prioritization of workloads effectively
- Development of policies
Certification
- Certified Clinical Medical Assistant (CCMA), 2018
- Secret Clearance (Active)
- Certified EKG Technician, 2018
- Certified Phlebotomy Technician, 2018
- OSHA Certified, 2020
- HIPAA Certified, 2020
- CPR and First Aid Certified, 2024
- CompTIA Security +, In Progress
References
Available upon request.
Languages
Spanish
Native/ Bilingual
Accomplishments
- Army Commendation Metal – Recognized for effectively leading my team to achieve a successful year characterized by a significant number of soldiers (24,000) in-processed for deployment and positive customer feedback.
- Humanitarian Service Metal - For volunteering to activate duty with the Army during COVID pandemic
References
References available upon request.
Timeline
IT Support
Readiness Processing Center (SRP)
11.2022 - 11.2024
Network Engineer
Cybertex Institute of Technology
02.2022 - 01.2023
Logistics Readiness Supervisor / Safety Officer
United States Army
09.2017 - 05.2018
Research Assistant
FMC Science
09.2016 - 01.2017
Administrative Supervisor
U.S. Army Dental Activity
02.2005 - 07.2025
Dental Administrator / Data Entry
United States Army SRP Center
06.2003 - 09.2017
Interpreter
Westchester Medical Center
01.2001 - 05.2008
MBA - Business Administration, Concentration in Health Care Management
Grantham University
Bachelor's Degree - Biology, Pre-Medicine Program
Concordia College
Cybertex Institute of Technology - Network Security, Linux, Routing and Switching, Network Design
Cybertex Institute of Technology
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