Alexandra Reyna
Wichita,,KS
Summary
Successful Customer Service professional with six years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Target
10.2020 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Assisted customers with gift card balances and placing online orders.
- Successfully managed 20+ incoming calls per day.
Service Manager
Chipotle Mexican Grill
04.2017 - 07.2020
- Resolved customer complaints in professional and timely manner.
- Trained and supervised 15+ employees to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Education
High School Diploma
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Computer Proficiency
Timeline
Customer Service Representative
Target
10.2020 - 10.2023
Service Manager
Chipotle Mexican Grill
04.2017 - 07.2020
High School Diploma