ALEXANDRA RHONES
Largo,MD
Summary
Detail-oriented and knowledgeable Advanced Medical Support Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and assiduous nature dedicated to optimal patient care.
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant
VETERANS AFFAIRS MEDICAL CENTER
06.2018 - Current
- GS6 - 40hr per week, registering patients, managing smooth flow of clinic
- Welcome patients warmly and other office visitors and alert to staff of schedule appointments
- Encourages self-help solutions and enters appropriate comments in electronic health care records
- Monitors pre-appointment requirements to assure readiness for patient visit/procedure such as X-ray and lab work
- Participates, Identify and provide input to resolve problems on operational issues to approve accuracy or procedures in team meetings
- Performs all follow-up actions, participates in and independently follows up on team huddles by sharing information and collaborating with medical team to assure continuity of care
- Answers telephone and addresses caller needs curiously and appropriately
- Manage voice mails daily
- Sorts and distributes office mail to providers etc. (places in mailbox), prepare mail for pickup
- Conducts inventory of supplies and equipment and prepare estimates procurement of supplies and equipment used to project operating budgets
- Work and collaborate with team on new projects
- Training new employees on administrative procedures
- Coordinate travel for patients internally and externally
- Evaluates patient information and clinic schedule lists to determine whether patient is vested
- Schedules/reschedules follow up appointments at check out if needed
- Medications with patient in preparation for visit with provider
- Collect accurate demographic and insurance information
- Update systems as needed in accordance with department standards of registration accuracy
- Developed and update spreadsheets and databases to track and analyze and report on regional performance and onboarding data
- Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in community) and brings to attention of provider
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Collaborate, communicate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
- Coordinates and schedules meetings
- Managing calendars
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained and obtained medical records
Patient Access Representative
Children's National Medical Center
08.2022 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- ·Actively promote safety for patients, families, visitors and co-workers
- Responsible for helping department meet 85% of collection target .
- Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.)
- Demonstrate collaborative and respectful behavior.
- Engaged with patients to provide critical information.
- Prepared sales contracts and accepted payment through cash and credit card.
- Processing Payments from patients and handling billing issues between patients and insurance companies
- Demonstrate accurate, clear and timely verbal and written communication.
- Complete all documentation in accordance with department policy and procedure.
- Verify applicable charge codes corresponds with diagnostic codes.
- Aid other employees within their department as well as other departments.
- Communicating information and important details to other medical care staff
- · Contacting insurance companies regarding coverage, preapproval, billing and other issues
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
Phlebotomist
VETERANS AFFAIRS MEDICAL CENTER
04.2015 - 06.2018
- GS5 - 40hr per week, Worked directly in-patient flow, patient care, and hospital revenue process
- Utilized reference sources, decision making skills, and empowering team to collaborate and resolve problems within complex systems environment
- Collected, labels, and processed variety of specimens (drawing blood by means of venipuncture, obtaining urine and other specimens)
- Maintained laboratory equipment and controls supplies
- Used established procedures to calibrate, control, and maintain variety of instrumentation and laboratory equipment
- Participated with and assists physicians and nurses in patient medical emergencies, etc.
- Maintained examination rooms with medical equipment, supplies and forms
- Performed patient care procedures such as collecting sterile specimens, collection of urine for chain custody (legal) urine drug screens, processed specimen and paperwork appropriately.
- Organized daily work based on collection priority
- Packaged and shipped specimens to central lab daily
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
Education
ASSOCIATE - APPLIED SCIENCE
MEDTECH COLLEGE
Washington, DC12.2015
Skills
- Self confidence
- Team player
- Strong work ethic
- Positive attitude
- Ability to accept and learn from criticism
- Ability to work under pressure
- Office administrative and management
- Excellent customer care
- Strong attention to detail, problem-solving, and organizational skills
- Advanced knowledge of medical terminology
- Advanced knowledge of technical health care process
- Advance knowledge in patient care
- Excel, Word, PowerPoint
- Office Supplies and Inventory
- Social Perceptiveness
Timeline
Patient Access Representative
Children's National Medical Center
08.2022 - Current
Advanced Medical Support Assistant
VETERANS AFFAIRS MEDICAL CENTER
06.2018 - Current
Phlebotomist
VETERANS AFFAIRS MEDICAL CENTER
04.2015 - 06.2018
ASSOCIATE - APPLIED SCIENCE
MEDTECH COLLEGE