Alexandra Richards
Centralia,WA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Waitress
McMenimins Olympic Club
04.2025 - Current
- Provided engaging historical overviews of the company and building to customers, enhancing their understanding and experience.
- Resolved customer complaints swiftly, fostering positive dining experiences.
- Delivered prompt and courteous service, enhancing customer satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
Cocktail Waitress
O'Blarney's Irish Pub
01.2024 - Current
- Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
- Assisted servers by running food, clearing tables, and maintaining a smooth workflow during peak hours.
- Accurately recorded customer orders received by phone or online, maintaining quality and speed in a fast-paced environment.
- Performed regular inventory counts of beer and wine, identifying discrepancies and reporting low-stock items to management.
- Adapt with Aloha system
Waitress/Bartender/Event Server
Jeremys Farm To Table Restaurant
01.2022 - 01.2024
- Complied with all alcohol service laws and safety regulations, including ID verification and responsible serving practices.
- Set up and broke down event spaces, including tables, linens, flatware, and decor, according to client specifications and floor plans.
- Prepared and served a wide variety of cocktails, beer, and wine while maintaining a high level of customer service in a fast-paced environment.
- Successfully managed solo service for parties ranging from 10 to 50 guests, demonstrating exceptional multitasking, time management, and customer service skills in high-pressure environments.
- Adept with the toast system
Waitress/Bartender
Insert Coin
01.2021 - 01.2023
- Served as a trusted keyholder, responsible for opening and closing procedures, securing premises, and ensuring smooth shift transitions.
- Maintained cleanliness and organization of tables and dining areas for optimal guest comfort.
- Handled cash transactions accurately while balancing registers at the end of shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts alone.
- Adept with the toast system
First Assistant Manager/Stylist
Maurices
01.2018 - 01.2023
- Supported the store manager in fostering a positive and efficient work environment by motivating team members, promoting clear communication, and implementing effective workflow processes.
- Trained and onboarded new employees, providing clear guidance on company policies, procedures, and customer service standards to ensure smooth integration into the team.
- Monitored staff performance, providing constructive feedback to support professional growth and accountability.
- Performed daily banking duties, including preparing deposits, reconciling cash drawers, and ensuring all financial records were accurate and secure.
- Completed and mastered multiple training programs to advance into higher-level roles, demonstrating strong initiative and commitment to professional growth.
Barista
Avenue Expresso
01.2016 - 01.2020
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trusted with daily cash handling, including drawer counts, safe audits, and secure transportation of bank deposits.
- Assisted with content creation including photos, captions, hashtags, and promotional posts to support marketing campaigns.
Sales Associate/Customer Service Representative
Furniture World Nw
01.2015 - 01.2016
- Handled high-volume inbound calls and emails, resolving customer issues quickly and effectively.
- Monitored outgoing shipments and resolved issues related to damaged, delayed, or lost items to maintain customer satisfaction.
- Handled refunds, exchanges, and discounts in accordance with company policy while maintaining excellent customer service.
- Provided product knowledge and service information, helping customers make informed decisions.
Education
Associate of Applied Science - Business Administration And Management
Centralia College
Centralia, WA01-2026
Skills
- Customer service
- Team collaboration
- Attention to detail
- Payment processing
- Active listening
- Critical thinking
- Data entry
Timeline
Waitress
McMenimins Olympic Club
04.2025 - Current
Cocktail Waitress
O'Blarney's Irish Pub
01.2024 - Current
Waitress/Bartender/Event Server
Jeremys Farm To Table Restaurant
01.2022 - 01.2024
Waitress/Bartender
Insert Coin
01.2021 - 01.2023
First Assistant Manager/Stylist
Maurices
01.2018 - 01.2023
Barista
Avenue Expresso
01.2016 - 01.2020
Sales Associate/Customer Service Representative
Furniture World Nw
01.2015 - 01.2016
Associate of Applied Science - Business Administration And Management
Centralia College