Alexandra Rico
Homestead
Summary
PROFESSIONAL SUMMARY
Overview
7
7
years of professional experience
Work History
Patient Access Representative
University of Miami Hospital And Clinics | UHealth Tower
Miami
10.2021 - Current
- Looked into and reported problems with patient care or conditions that could jeopardize a patient's well-being.
- Worked with department managers on a regular basis to resolve issues and improve services.
- Generated monthly statements to check outstanding balances.
- Was in charge of patient scheduling and registration in order to serve as the first point of contact for medical office visits.
Assistant Manager
Massage Envy
Miami
07.2020 - 10.2021
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Worked with the team to improve efficiency on various projects.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Am in charge of office administration and payroll.
- Communicated with managers from other departments to maintain transparency.
Front Desk Receptionist
The Wellness Center
Miami
02.2020 - 07.2020
- Managed appointment scheduling for multiple practitioners, optimizing daily workflows.
- Assisted visitors with check-in and check-out procedures to ensure a seamless experience.
- Handled financial transactions, including co-pays and billing inquiries, accurately.
Receptionist
El Dorado Furniture
Miami
03.2019 - 02.2020
- Scheduled and confirmed [Job Title] appointments and meetings.
- Provided administrative support to staff members in a fast-paced environment.
- Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation.
- Give guests accurate and precise information.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL03-2023
Associate of Arts - Nursing
Miami Dade College Kendall Campus
Miami, FL01.2021
Skills
- Multi-line telephone systems
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Administrative support
- Telephone communication
- Customer service expertise
Languages
English
Professional
Spanish
Professional
Timeline
Patient Access Representative
University of Miami Hospital And Clinics | UHealth Tower
10.2021 - Current
Assistant Manager
Massage Envy
07.2020 - 10.2021
Front Desk Receptionist
The Wellness Center
02.2020 - 07.2020
Receptionist
El Dorado Furniture
03.2019 - 02.2020
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - Nursing
Miami Dade College Kendall Campus