ALEXANDRA RINE
Summary
Dynamic leader with a proven track record at Scooter's Coffee, adept in multi-unit management and customer service excellence. Skilled in driving sales growth and enhancing leasing processes, with a knack for fostering hotel and hospitality success. Achieved positive growth across multiple stores, demonstrating exceptional management and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Leasing Consultant
Altitude 970
08.2024 - Current
- Managed guest card inquiries, providing timely and accurate information to prospective tenants, to drive lead conversion.
- Scheduled property tours and guided prospects through the application process, ensuring a smooth transition from interest to lease signing.
- Organizing and maintaining inventory of tour and move-in folders, ensuring all necessary documentation was prepared and easily accessible.
- Created and distributed engaging monthly resident newsletters, fostering community engagement, and keeping residents informed about property updates, events, and important notices.
- Developed and managed the community’s social media presence, promoting upcoming events and property news to increase resident engagement and visibility.
- Monitored and updated the weekly hot sheet, ensuring all prospect and lead data were current and actionable.
- Coordinated and assembled thoughtful move-in gifts to enhance resident satisfaction and welcome new tenants.
- Conducted pre-move-in apartment inspections, identifying maintenance needs, and submitting work orders to ensure move-in readiness.
- Managed apartment 'spiffing' efforts to ensure units were pristine and welcoming prior to new resident arrivals.
- Regularly reviewed the lease expiration matrix, proactively addressing future lease renewals, and compliance with lease terms.
- Followed up with new residents' post-move-in to build positive relationships, ensure satisfaction, and enhance resident retention.
Leasing Agent
At Home Apartments
01.2024 - 10.2025
- Conducted engaging property tours for prospective tenants, effectively showcasing features and amenities to match their needs and preferences.
- Managed and maintained any and all leads, ensuring consistent follow-up and conversion of prospects into qualified tenants.
- Processed lease agreements, ensuring compliance and accuracy, while clearly explaining terms and conditions to residents.
- Provided exceptional customer service to current residents, assisting with maintenance requests, and ensuring a positive living experience.
- Followed up with new move-ins to ensure smooth transitions, addressing concerns, and facilitating any necessary assistance to enhance resident satisfaction.
District Manager
Scooter's Coffee
Kansas
06.2021 - 01.2024
- My role as a District Manager is to oversee store managers have completed their weekly tasks correctly and on time
- Holding weekly or monthly meetings with the store manager on sales and goals for the next month and ensuring operations within their stores are running properly
- Viewing P&L reports daily and addressing any struggling stores and identifying the areas for improvement
- Viewing rushes and recapping with the Store Manager after to identify strengths and areas of improvement for the next day
- Creating labor guides based on sales and adjusting cuts or extensions as needed
- Interviewing and training Store Managers to be successful store leaders and help them to achieve goals and to beat store records
- Ensuring all stores in my district are in positive growth and developing them if they are not
General Manager
Scooter's Coffee
Kansas
10.2022 - 01.2023
- As a Store Manager my job was to motivate employees to be their best and to help the store meet its goals
- Hold employees accountable to job expectations (this includes tough conversations, verbal warnings and written warnings)
- I would work one on one to train and develop employees to be knowledgeable and successful at their job and develop them into the next leaders
- Leading morning rushes and ensuring we had our 'Aces in Place' to achieve the best results
- Performing tasks weekly that were: placing our truck order, inventory, and scheduling
- Some miscellaneous tasks I would take on were making sure the store was deep cleaned each week and following up with maintenance requests and attend monthly meeting with our district
- Each day/week I would manage cash logs, overages and shortages and address accordingly with staff
- Carrying out the The 3 Amazing's of Scooters everyday
- I would work to resolve customer complaints and retrain the team to prevent it from happening again
Assistant Manager
Freddy's Frozen Custard
Kansas
09.2020 - 06.2021
- My duties as the Assistant Manager would include the following:
- Making sure each shift was set up for success and properly staffed
- I was in charge of opening the store and making sure we were ready to go by open and following up with team members to ensure all tasks were completed to ensure a smooth shift
- Other areas I was in charge of overseeing were interviewing and hiring candidates that were the best for the job and onboarding and scheduling them
- Ensuring inventory was completed weekly as well as completing store orders
- Handling customer concerns or complaints as well as employee concerns or issues
Front Desk Agent
Candlewood Suites
West Virginia
12.2019 - 08.2020
- Greeting guests as they enter the hotel and ensuring a smooth and positive check in or check out for our guests
- Answering the phone and creating reservations and following up with guest needs to ensure they are attended to
- Following up with maintenance requests that guests had
- A favorite job of mine is to give guests information about the area and local attractions and things to do here during their stay and making sure they have the best experience while at my hotel
Front Desk Manager
Suburban Extended Stay
West Virginia
05.2013 - 12.2019
- My job duties included:
- Running the front desk and ensuring smooth check-ins/checkouts
- Taking guest reservations and upgraded our reward members if possible
- I would address guest’s requests, concerns or complaints
- Making sure our weekly schedules were consistent with our labor budget
- Interviewing, Hiring, & Training new candidates
- Being crossed trained on all shifts
- Handling direct bill accounts
- Signing customers up for our reward program and ensuring all company policies and procedures were being carried out by all team members
Sales Associate
Rue 21
West Virginia
05.2010 - 05.2013
- I was the cashier and customer liaison, I would assist them with anything they were looking for and help style them for events they had or special occasions
- I was the top seller of our fragrances in my store week after week
- In addition to those roles, I would ensure we kept a clean store and upselling our products
Hostess
Cheddar's Scratch Kitchen
West Virginia
08.2007 - 05.2010
- My job duties included the following:
- Greeted guests and seating them upon arrival
- Controlling the front of the restaurant and ensuring wait times did not exceed the allotted time
- Ensuring a smooth flow for both FOH and BOH during peak times
- Occasionally assisting servers with cleaning tables and taking orders
- Opening and closing the restaurant on time and making sure all duties were completed each shift
Education
Bachelor's - Hospitality and Tourism Management
West Liberty University
West Virginia05.2013
High School Diploma - High school or equivalent
Wheeling Central
West Virginia05.2009
Skills
- Management
- Customer Service
- Sales
- Multi-Unit Leader
- Leasing expertise
- Hotel and hospitality knowledge
Timeline
Leasing Consultant
Altitude 970
08.2024 - Current
Leasing Agent
At Home Apartments
01.2024 - 10.2025
General Manager
Scooter's Coffee
10.2022 - 01.2023
District Manager
Scooter's Coffee
06.2021 - 01.2024
Assistant Manager
Freddy's Frozen Custard
09.2020 - 06.2021
Front Desk Agent
Candlewood Suites
12.2019 - 08.2020
Front Desk Manager
Suburban Extended Stay
05.2013 - 12.2019
Sales Associate
Rue 21
05.2010 - 05.2013
Hostess
Cheddar's Scratch Kitchen
08.2007 - 05.2010
Bachelor's - Hospitality and Tourism Management
West Liberty University
High School Diploma - High school or equivalent
Wheeling Central