Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Rios

Columbus, OH ,OH

Summary

Energetic with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.

Overview

2
2
years of professional experience

Work History

Valet/Shift Leader

Citrin
06.2024 - Current
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Upheld company's high standards of professionalism and hospitality in all guest interactions.

Bar Waiter

R Bar Arena
08.2023 - Current
  • Maintained clean and organized bar area.
  • Served closed alcoholic and non-alcoholic beverages in bar environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Communicated with guests to record orders and assess needs.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
  • Assisted with bartending duties during high-volume shifts.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Provided recommendations for food pairings with selected beverages enhancing the overall dining experience for guests.
  • Increased bar revenue by upselling premium beverages and promoting special offers.
  • Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.

FOH Team Member

OhioHealth Chiller
09.2022 - Current
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
  • Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.

Banquet Server

Worthington Hills Country Club
05.2022 - 08.2023
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Assisted in setting up event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.

Education

Bachelor of Science - Microbiology

Bowling Green State University
Bowling Green, OH
08.2024 -

High School Diploma -

Worthington Kilbourne High School
Columbus, OH
05.2024

Skills

  • Customer service and support
  • Customer Communication
  • Efficient work ethic
  • Patience and composure
  • Problem-Solving
  • Reliability and punctuality
  • Clean Driving Record and License
  • Team player mentality
  • Physical Fitness
  • Attention to Detail
  • Multitasking and Organization

Timeline

Bachelor of Science - Microbiology

Bowling Green State University
08.2024 -

Valet/Shift Leader

Citrin
06.2024 - Current

Bar Waiter

R Bar Arena
08.2023 - Current

FOH Team Member

OhioHealth Chiller
09.2022 - Current

Banquet Server

Worthington Hills Country Club
05.2022 - 08.2023

High School Diploma -

Worthington Kilbourne High School

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Alexandra Rios