Alexandra Rios
Bronx
Summary
Bilingual office professional that has skillfully managed a wide range of office and sales support tasks. Leveraging strong multitasking skills to manage customer service, data entry, invoicing, inventory control, merchandising, returns processing, and purchasing.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Dr. Sachin Jain Endovascular Specialist & Interventional Cardiologist
04.2023 - Current
- Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Assist physicians with patient examinations and treatments
- Prepare and administer medications as directed by a physician
- Collect and prepare laboratory specimens
- Perform basic laboratory tests
- Instruct patients about medication and special diets
- Prepare patients for x-rays, blood work, and other procedures
- Take and record vital signs and medical histories
- Assist with minor surgical procedures
- Sterilize medical instruments
- Provide patient education on health maintenance and disease prevention
- Document patient care services by charting in patient and department records
Receptionist
Beso Aesthetics
07.2022 - 03.2023
- Greeting visitors
- Managing security and telecommunications systems
- Handling queries and complaints via phone, email and general correspondence
- Transferring calls as necessary
- Taking and ensuring messages are passed to the appropriate staff member in time
- Managing meeting room availability
- Recording and maintaining office expenses
- Maintaining safety and hygiene standards of the reception area
Cashier Billing
You First Pharmacy
01.2019 - 10.2021
- Communicated with multiple insurance carriers regarding patient policies and billing
- Created work performance program to increase morale in the pharmacy
- Ensured proper dosage of prescription medications in topical, pill-based, and liquid configurations
- Improved inventory management to create a streamlined process for faster processing of patient scripts
- Maintained detailed patient records along with prescription directions and information for dosing
- Recommended prescriptions to physicians and patients with physician approval
- Recruited pharmacy technicians and oversaw training
- Researched information regarding new drugs thoroughly for safety and quality assurance
Cashier/Clerk
Quality Rx Pharmacy
11.2017 - 12.2018
- Counted the cash in the register at the start and end of each shift
- Coached customers on how to use self-checkout stations
- Answered customer’s questions on purchases, store policies, and store returns
- Accepted customer payments and made changes when necessary
- Encouraged customers to register for store rewards cards and promotions
- Guided customer disputes toward positive resolution with listening and diplomacy skills
- Maintained records of purchases and other sales transactions such as returns and refunds
Customer Service Call Center Agent
Cosi Restaurant
08.2015 - 06.2017
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Developed strong rapport with customers by attentively addressing their needs and fostering a positive service experience.
- Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
Education
Associate Degree - Healthcare Administration
ASA
New York, NY05.2022
High School - undefined
CREDI
06.2010
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Procedure assistance
- Electronic health records
Timeline
Medical Assistant
Dr. Sachin Jain Endovascular Specialist & Interventional Cardiologist
04.2023 - Current
Receptionist
Beso Aesthetics
07.2022 - 03.2023
Cashier Billing
You First Pharmacy
01.2019 - 10.2021
Cashier/Clerk
Quality Rx Pharmacy
11.2017 - 12.2018
Customer Service Call Center Agent
Cosi Restaurant
08.2015 - 06.2017
High School - undefined
CREDI
Associate Degree - Healthcare Administration
ASA
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