Alexandra Rivas
Los Lunas
Summary
Dynamic and results-oriented professional with extensive experience at Walmart, adept in cash handling and customer service. Demonstrated ability to improve customer satisfaction and streamline payment processes, enhancing team performance through effective training and mentorship. Excelled in fostering positive customer relations and managing transactions with integrity and efficiency.
Overview
10
10
years of professional experience
Work History
Cashier
Walmart
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Stayed longer hours to help with returns.
Fabrication Worker
STX Beef
06.2024 - 07.2024
- Collaborated with team members to complete projects accurately and quickly.
- Made sure bags of beef were sealed properly
- Lifted 50 pounds or more of bagged meat
Cashier
Walmart
09.2016 - 06.2018
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Fry Station
Whataburger
09.2014 - 01.2015
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Tested temperatures of food at specified intervals by using food thermometers.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Assisted in training new hires on proper frying techniques, safety protocols, and company policies.
- Stayed informed of daily menu to help coordinate cooking times.
- Maintained strict adherence to food safety standards, ensuring proper handling and storage of ingredients.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Marinated food items according to provided instructions and recipes.
- Reduced ticket times, resulting in increased table turnover rates during peak hours.
- Reduced food waste, closely monitoring product usage and inventory levels.
- Collaborated with kitchen staff to optimize food preparation times during peak hours.
- Upheld rigorous food safety standards, contributing to record of excellent health inspections.
- Maintained high standards of cleanliness, ensuring sanitary cooking environment.
- Adapted to menu changes, quickly learning new recipes and techniques.
- Reduced waste by carefully managing inventory and tracking fryer oil usage.
- Boosted team morale, fostering positive and productive kitchen atmosphere.
- Cleaned and sanitized work areas, utensils and equipment.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Reduced customer waiting by batch cooking popular items during rush times.
- Monitored food temperatures to meet quality and safety standards.
Education
High School Diploma -
Banquete High School
Banquete, TX06.2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Customer relations
- Cash register operation
- Written and verbal communication
- Cash register systems
- Payment processing
- Product restocking
- Staff training
- ID verification
- Spirit, wine, and beer expertise
- Gift card handling
- Receipt handling
- Scanner operations
Timeline
Cashier
Walmart
09.2024 - Current
Fabrication Worker
STX Beef
06.2024 - 07.2024
Cashier
Walmart
09.2016 - 06.2018
Fry Station
Whataburger
09.2014 - 01.2015
High School Diploma -
Banquete High School