Summary
Overview
Work History
Skills
Languages
Timeline
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Alexandra Rivera

Lakeland

Summary

Dynamic and results-driven professional with extensive experience in leadership and team management. Proven track record in enhancing sales through effective visual merchandising and exceptional customer service. Skilled in inventory management and conflict resolution, fostering a collaborative environment that drives team performance and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Manager in Training

Journeys Shoe Store
01.2020 - 04.2022
  • Assisted in training new staff on operational procedures and company policies.
  • Supported management by maintaining inventory accuracy and conducting regular audits.
  • Collaborated with team members to enhance workflow efficiency in daily operations.
  • Engaged in customer service initiatives, addressing inquiries and resolving issues promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed daily customer service operations, ensuring efficient issue resolution and high satisfaction levels.
  • Coordinated scheduling and workflow adjustments to optimize staff coverage during peak hours.
  • Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.

Fulfillment Associate

Lowes Home Improvment
03.2022 - 09.2025
  • Order Fulfillment: Accurately pick, pack, and prepare customer orders for both in-store pickup and delivery.
  • Inventory Management: Assist with receiving, stocking, and organizing merchandise within the fulfillment area.
  • Customer Service: Provide assistance to customers, delivery teams, and installation providers by ensuring orders are ready on time.
  • Store Operations: Replenish shelves and maintain an efficient and organized fulfillment area.
  • Logistics: Assist with loading products for delivery trucks and managing the flow of goods through the store's supply chain.

Assistant Manager

Aeropostale
09.2022 - Current
  • • Managed day-to-day store operations, ensuring the delivery of exceptional customer service and meeting sales targets.
  • • Led a team of 15+ associates, providing coaching,training, and performance management to ensure high productivity and morale.
  • • Developed and implemented visual merchandising strategies that enhanced the store's layout and attracted more foot traffic.
  • • Assisted with overseeing daily operations, including opening and closing procedures, sales tracking, and customer service.
  • • Coordinated and supervised store team members,ensuring efficient and effective sales techniques were implemented.
  • • Assisted in creating sales goals and strategies to increase store performance, achieving top sales rankings.
  • • Helped with inventory control, product displays, and ensuring the store maintained a clean and organized appearance.

Skills

    Leadership & Team Management

    Visual Merchandising & Planning

    Sales & Customer Service Expertise

    Workshop Facilitation & Training

    Inventory Management

    Staff Training & Development

    Conflict Resolution

    Time Management & Prioritization

    Problem-Solving

    Analytical Skills (Sales Reports, Trends, etc)

    Proficient in Microsoft word, Excel, PowerPoint,etc

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Aeropostale
09.2022 - Current

Fulfillment Associate

Lowes Home Improvment
03.2022 - 09.2025

Manager in Training

Journeys Shoe Store
01.2020 - 04.2022

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Alexandra Rivera