Alexandra Robinson
New Port Richey,FL
Summary
Demonstrated ability to enhance customer satisfaction and streamline billing processes, leading to increased efficiency and positive cash flow. Skilled in administrative support and fostering client relationships, contributing to significant client retention and referral growth. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
14
14
years of professional experience
Work History
Billing Specialist
Brooksville Chiropractic
04.2023 - Current
- Assist with billing inquiries and provided timely responses to enhance customer satisfaction.
- Research and resolve billing discrepancies to enable accurate billing.
- Provide excellent customer service, developing and maintaining client relationships.
- Monitor customer accounts to identify and rectify billing issues.
Bookkeeper
Rado Paver Service
01.2023 - Current
- Maintain and processed invoices, deposits, and money logs.
- Manage accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handle payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitor incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Chiropractic Assistant
Brooksville Chiropractic
10.2012 - 04.2023
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
Veterinary Assistant
ASAP Animal Clinic
01.2010 - 05.2012
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Education
Bachelor of Science - Business-Accounting
Pennsylvania State University
University Park, PA12.2023
Certified Professional Medical Biller - Medical Billing
AAPC
Online05.2019
Skills
- Organization and Multitasking
- Office Management
- Accounting Procedures
- Administrative Support
- Scheduling and calendar management
- Organizational Leadership
- Recordkeeping and Reporting
Timeline
Billing Specialist
Brooksville Chiropractic
04.2023 - Current
Bookkeeper
Rado Paver Service
01.2023 - Current
Chiropractic Assistant
Brooksville Chiropractic
10.2012 - 04.2023
Veterinary Assistant
ASAP Animal Clinic
01.2010 - 05.2012
Bachelor of Science - Business-Accounting
Pennsylvania State University
Certified Professional Medical Biller - Medical Billing
AAPC