Alexandra Rocha

Work History

Robotics Quarterback

Amazon

03.2024 - 04.2025

Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.
Passionate about learning and committed to continual improvement.
Demonstrated respect, friendliness and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Resolved problems, improved operations and provided exceptional service.
Managed and motivated employees to be productive and engaged in work.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Controlled costs to keep business operating within budget and increase profits.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
Managed cross-functional teams for successful project completion and timely delivery.

Learning Ambassador

Amazon

10.2023 - 03.2024

Streamlined inventory management by accurately tracking raw materials usage and maintaining optimal stock levels for decant operations.
Conducted regular equipment maintenance checks, ensuring optimal performance and minimizing downtime due to malfunctions or repairs.
Ensured compliance with industry regulations and standards through meticulous record-keeping and documentation of decant activities.
Coordinated with other departments, such as shipping and receiving, to ensure seamless integration of decant operations into the overall production process.
Trained new team members on decant operations, resulting in faster onboarding and increased overall productivity.
Developed and maintained extensive network of community contacts, resulting in increased visibility.
Served as organization ambassador at various charity events, promoting mission and values.
Greeted customers and clients to create welcoming atmosphere.
Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Enhanced interdepartmental communication skills through targeted workshops, improving project outcomes.
Pioneered recognition program for outstanding employee development achievements, motivating team to excel in their learning journeys.

Medical Receptionist

Genesis Health Care

05.2023 - 09.2023

Helped patients complete necessary medical forms and documentation.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Checked patient insurance, demographic, and health history to keep information current.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Adhered to strict HIPAA guidelines to protect patient privacy.
Maintained current and accurate medical records for patients.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

Industrial Cleaner

John Deere Davenport Works

04.2022 - 04.2023

Reduced equipment downtime through regular cleaning and maintenance, ensuring optimal performance.
Collaborated effectively with team members to complete large-scale cleaning projects within tight deadlines.
Maintained proper inventory levels of cleaning supplies, preventing unnecessary downtime due to shortages.
Contributed to environmental sustainability efforts through responsible disposal of hazardous waste materials.
Boosted efficiency in manufacturing processes by keeping tools and equipment clean and wellmaintained.
Maximized the lifespan of company assets by performing preventative maintenance on industrial equipment.

Restaurant Manager

Los Charros Mexican Restaurant

01.2017 - 01.2022

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Reconciled cash and credit card transactions to maintain accurate records.
Carefully interviewed, selected, trained, and supervised staff.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Correctly calculated inventory and ordered appropriate supplies.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Summary

Overview

Work History

Robotics Quarterback

Learning Ambassador

Medical Receptionist

Industrial Cleaner

Restaurant Manager

Education

High School Diploma -

Skills

Accomplishments

Languages

Interests

Timeline

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