Alexandra Rodriguez
Lake Wales,FL
Summary
Efficient Referral Coordinator with 5 years of increasing responsibility in medical industry. Expertise in medical terminology, insurance processes, ICD-9, ICD-10 and CPT codes.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Center For Family Practice
09.2016 - 06.2021
- Streamlined referral process by implementing efficient tracking and communication systems.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Supervisor
Aviva Healthcare
03.2013 - 07.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Payroll/billing specialist/Recepcionist
Education
GED -
Freeport Senior High School
Freeport, FL08.1998
Skills
- Caseload Management
- Multi-line phone proficiency
- Appointment Scheduling
- Medical terminology knowledge
- Insurance Verification
- Data entry proficiency
- Record preparation
- Healthcare Systems Understanding
- Critical Thinking
- Decision-Making
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Referral Coordinator
Center For Family Practice
09.2016 - 06.2021
Supervisor
Aviva Healthcare
03.2013 - 07.2016
GED -
Freeport Senior High School