Alexandra Marie Rodriguez
Homestead
Summary
Diligent and organized professional with background in coordinating schedules and ensuring smooth operations. Successfully streamlined scheduling processes, enhancing overall efficiency and productivity. Demonstrated strong organizational and communication skills to manage complex schedules and adapt to changing priorities.
Overview
10
10
years of professional experience
Work History
Clinical Program Coordinator
University of Miami Dermatology
02.2023 - Current
- Serve as the main point of contact for patients, addressing questions and concerns with professionalism.
- Assist with pre-visit preparations, ensuring all necessary medical records, referrals, and insurance information are complete.
- Collaborate with medical staff and physicians to optimize daily scheduling and care for patients.
- Maintain accurate and up-to-date records in compliance with privacy regulations (HIPAA).
- Educate patients and families about procedures, treatment plans and post care instructions.
- Act as a patient advocate addressing barriers to care and coordinating with social services when needed.
- Facilitate effective communication between patients, physicians, and other healthcare providers across departments.
- Resolve scheduling conflicts, patient complaints and operational issues promptly and professionally.
- Obtain and review a high volume or patient biopsy results to appropriately schedule surgery, preoperative consultation and post operative follow up with surgeons and physicians.
Patient Access Representative
University of Miami Dermatology
04.2022 - Current
- Serve as liaison between patients arriving for appointments, physicians, and medical staff. Alert management of any issues and escalate patient concerns if necessary.
- Assist in scheduling appointments, surgical appointments, bump list, overbooks, etc as requested by Practice Manager.
- Provides clerical support, answering telephones, taking messages, monitoring clerical inventory and ordering supplies as necessary.
- Obtain, confirm, and enter demographic and financial information necessary for financial clearance or scheduled patient accounts.
- Verify insurance and patient coverage eligibility or notify patient and physicians if eligibility fails to offer other solutions.
- Provide and interpret patient rights and responsibilities, notify patients of financial liabilities, and collect funds.
- Maintain appropriate records, files, and accurate documentation in the systems.
- Collaborate with other departments to obtain necessary prior authorizations or referrals.
Sales Consultant & Customer Service Specialist
BestBuy
08.2015 - 04.2022
- Support the Retail Customer Care teams through in-person customer assistance serving as a front-line consultant.
- Guiding customers through multiple product categories and selections, while exhibiting patience and a positive attitude.
- Developing creative solutions to complex customer issues while maintaining service level expectations and target timelines.
- Provided real-time telephone support via inbound and outbound calls, email and other tools.
- Assisted in maintaining customer records and retrieving past orders.
- Knowledge across all categories to build broader, more impactful solutions.
- Support projects from start to finish while acting as a liaison for customers throughout their journey.
- Coordinates "My Team" system for customers to see projects from initial vision and development to delivery and installation.
- Support customer interaction from pre-call and walkthrough to installation and post-sale follow up.
- Navigate services and solutions of Best Buy capabilities to pair customers with the appropriate level of sales support from Sr. Consultants to Designers and Account Managers as needed.
- Partner with managers to identify complex issues and deliver solutions.
Education
High School Diploma -
Felix Varela Senior High School
Miami, FLSkills
- Microsoft Office Products: Excel, PowerPoint, Outlook and Word, Teams
- Epic Software proficiency
- ICD – 10 Data
- Proper Telephone Etiquette
- Flexible and Adaptable
- Organization and Time Management
- Multitasking Abilities
- Dependable and Responsible
- Patient confidentiality
- Patient relationship management
- Customer service
- Problem-solving
- Effective communication
- Team collaboration
Languages
Fluent in English and Spanish
Timeline
Clinical Program Coordinator
University of Miami Dermatology
02.2023 - Current
Patient Access Representative
University of Miami Dermatology
04.2022 - Current
Sales Consultant & Customer Service Specialist
BestBuy
08.2015 - 04.2022
High School Diploma -
Felix Varela Senior High School
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