Alexandra Rodriguez De Cabrera
Yonkers,New York
Summary
Customer-focused Guest Services Receptionist known for productivity and efficiency in task completion. Specialized skills include effective communication, problem-solving, and time management. Excel in empathy, patience, and active listening to enhance guest satisfaction and resolve concerns swiftly.
Overview
4
4
years of professional experience
Work History
Guest Services Receptionist
Hotel Hodelpa Gran Almirante
Santiago, Dominican Republic
09.2018 - 02.2023
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Handled all guest luggage as needed during check-in and check-out process.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Responded to inquiries and room requests made online, by phone, and via email.
Education
Business Administration in Tourism and Hotels
Techonogical University of Santiago (UTESA)
Dominican Republic03-2018
Skills
- Guest Reception
- Guest Registration
- Customer Service
- Concierge services
- Cash handling experience
- Payment Processing
- Tour Arrangements
- Conflict Management
- Team Collaboration
Accomplishments
- Generate memorable experiences at the reception, Sept,2021
- Employee of the month at reception, Oct, 2021
Languages
English
Elementary
Timeline
Guest Services Receptionist
Hotel Hodelpa Gran Almirante
09.2018 - 02.2023
Business Administration in Tourism and Hotels
Techonogical University of Santiago (UTESA)
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